In late 2022, a major design flaw was exposed in the Google Pixel 7 and Pixel 7 Pro devices, which had impressed reviewers. Users took to social media to complain that the glass protecting their cameras had shattered without any apparent cause. Several affected customers confirmed a disturbing trend – some users were able to claim their warranty or get their phones replaced, while others were left stranded with broken devices and no recourse.
Shattered Dreams: The Google Pixel 7 and 7 Pro Design Flaw and Unfair After-Sales Service
Guillaume Assier, for example, had a positive experience with Google’s customer support: “It was very simple. My new phone had no visible damage, but the back glass on the right camera lens broke for no reason. I contacted Google Support and was able to get it exchanged.” Unfortunately, this was not the case for everyone.
Emmanuelle Varron, who purchased her Pixel 7 Pro in November 2022, had a different story to tell. “I bought my phone primarily for its camera, as I love taking pictures at museums and other places. It worked great at first, but in late November or early December, I noticed that my zoomed-in shots were coming out blurry. When I looked at the phone, I saw that there was a crack on the telephoto lens. But I have no idea how it got there. I always use a case and screen protector, and my phones are always in great shape”.
Emmanuelle contacted Bouygues, her phone carrier, who told her that the phone was still under warranty and she could get it repaired at a store. However, when she went to the store, she was told that they couldn’t fix the issue as they didn’t have the necessary tools. She then reached out to Google via Twitter, but was told that her issue wasn’t covered under warranty. After ten days, she was informed that she wouldn’t be reimbursed for the cost of the phone. This left her with a damaged device and a poor impression of Google’s after-sales service.
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Google Pixel 7 and 7 Pro Design Flaw behind the camera’s shattered glass
It’s unclear why some users have been able to claim their warranty or get their phones replaced. While others have been left without any options. If this is a manufacturing defect, then Google should take responsibility and honor its warranty for all affected customers. If they believe that users have somehow misused the product, they need to provide a clear explanation and evidence to back up their claims. Failing to do so will only harm their reputation and discourage potential customers from buying their products.
Frandroid reached out to Google for comment but has yet to receive a response yet. We will update this article if and when they hear back from them.
The issue with the Google Pixel 7 and 7 Pro devices is not just a matter of inconvenience for customers. It also raises concerns about the quality control and testing processes that Google has in place for its products. If a significant design flaw like this can slip through the cracks, what other issues might be lurking in their devices? Consumers deserve to have confidence in the products they buy, and Google needs to take steps to regain that trust. This includes not only addressing the current issue with the Pixel devices. But also implementing more rigorous quality control measures going forward.
In conclusion, the design flaw in the Google Pixel 7 and 7 Pro devices has left many customers with shattered camera glass and no clear solution from Google’s after-sales service. While some have been able to claim their warranty or get their phones replaced, others have been left with damaged devices and a poor impression of the company. Google needs to take responsibility for this issue and provide a fair and transparent solution for all affected customers.
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All these article bashers should read this and volume rocker and other problems reported in other articles, icluding one in Forbes.
If the phone has problems, it is no good pushing it under the carpet.
If Google is behaving unprofessionally, it does not help even Google, as many potential buyers will decide against buying the product. Like it or not.