HTC had in the latter part of May started rolling out Android Pie update to the HTC U11 despite been late to the game. That update started rolling out to users in Taiwan and was followed by users from other regions, but it now appears the update is full of bugs and has now been halted.
A number of users of the HTC U11 in Taiwan have reported a bug with the device security system, precisely, they are reportedly facing a situation where the stored PIN and pattern security codes don’t work, effectively bricking the device as there isn’t a way for the user to unlock the phone.
The Taiwanese firm in response has since pulled the update and is also offering free service to anyone who has had their device bricked as a result of the update. You can acces the free service here on this page.It appears it also already found a fix for the bug and has promised to push out a new update tomorrow June 6th, perhaps to users in Taiwan, and later to a wider audience if the new update is bug-free.
As per HTC’s schedule, the U11 Plus will be next to get Pie update at the end of June, and for the U12 Plus, the update to Android 9 Pie is expected to be released around mid-June. As usual, the company points out that these dates may be influenced by some regions and carrier distribution. Everything is summarized in the tweet shared by the company that you can see below.