Apple Confirms iPad Air 3’s Black Screen Issue Can Be Fixed For Free


iPad Air

Apple today confirmed the existence of a black screen problem on the iPad Air (3rd generation), and launched a service plan for black screen problems.

Particularly, Apple announced on the official website that a few Air (3rd generation) devices may display a black screen permanently. And before the device is black, there may be a short flash or flicker.

Apple states that the production date of the affected devices is between March 2019 and October 2019. Eligible devices will be repaired free of charge by Apple in an Apple Authorized Service Provider center.

Other iPad models are not covered by this plan.

Here is Apple’s official announcement Concerning iPad Air Repairing

Apple has confirmed that in some cases, a few iPad Air (3rd generation) devices may display a black screen permanently. Before the device goes blank, there may be a short flicker or flash.

The production date of the affected equipment is between March 2019 and October 2019. Eligible devices will be repaired free of charge by Apple or an Apple Authorized Service Provider.

Note: Other iPad models are not covered by this plan.

Service Process

Please select a service option below to service your iPad Air. Before any service is provided, a technician will check your iPad Air to verify that your device is eligible for this program.

  • Find an Apple Authorized Service Provider.
  • Make an appointment at an Apple Store.
  • If you have questions or need further assistance, contact Apple Support.

Before you get started, back up your iPad to iCloud or your computer whenever possible. Learn more about preparations for iPad service.

Note: If there is any damage to your iPad Air that will affect the repair (for example, a cracked screen), you will need to resolve the issue before repairing [it]. In some cases, additional repairs may be required.

Other information

Apple may restrict the repair area to the country or region of the original purchase.

This global Apple program does not extend the standard warranty coverage of iPad Air (3rd generation). Your consumer rights laws are not affected by this plan.

This plan covers affected iPad Air (3rd generation) devices and is valid for 2 years from the date of the device’s first retail sale.

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