A reminder as to why HP are leaving the hardware game!


I didn’t realise it was upon us, nor that it existed, but apparently today is World Consumers Day! To celebrate this long overlooked day of celebration, one Chinese netizen decided to post a video of himself destroying his faulty HP Netbook.

Video after the jump!

The tiny HP DV20002154 was purchased on Feb 2007 and within 3 months had motherboard problems, which HP replaced under warranty, in fact they replaced 3 more mother boards in the same warranty period!! However, when it went in for its 4th replacement (why didn’t they just give the guy a new computer?) he was told that the computer was out of warranty and would have to pay 3000RMB (around $400). Obviously unhappy with the news he called the HP hotline where he was told the problems he had encountered were ‘normal’ and he would have to pay to get it fixed!

Like any rather irate customer the gentleman wandered in to the nearest HP after service center and silently went postal on his computer, literally tearing it to pieces!

This video was actually recorded 8 months ago, but has generated alot of interest in the Chinese media partly because of today’s holiday and also due to 170 consumers sighing a formal file of complaint last week, which highlighted quality problems with a number of HP products and services.

The China product-quality agency is currently investigating.

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16 Comments

  1. Ash
    March 15, 2010

    Brilliant stuff, but my company supplied HP’s are running great!

  2. FartWhisperer
    March 15, 2010

    The real question is why did he buy such a g@y computer in the first place?

  3. HP
    March 15, 2010

    I too had a laptop in this series and had the same problem. I will never buy HP again. Toshiba is my new brand of choice. I never recommend HP to anyone and when I am at stores like Best Buy if someone is looking at one I let them know don’t do it and provide them my experience with HP. Funny thing is the sales staff try to say HP has that issue resolved and I respond to them will you guarantee if this machine breaks you will replace it as soon as they answer no the potential customer moves on to another brand….lol

  4. March 16, 2010

    I have the same problem with Toshiba Tecra S1. Exs Toshiba Flagship laptop. The S1 has been broken twice and got replace the motherboard. And just like you, the third time was the warranty has been off. So I have to pay $600 for the motherboard. I buy S1 about $1500 in 2003. After near 3 years, the shop that I buy insist that my S1 has only one year warranty and doen’t want to replace the MB. So I contact Toshiba in Surabaya To make the story short, my S1 that is $1500 in 2003 has become $75 in 2007 :(. My second tried was Dell Latitude D630. It has been also twice MB replace, but so far after that is good. My Dell get a G86 / G84 Nvidia Bug :(. I hope when the 3 years warranty expired in this Nov, the Dell will be just fine [-o<

    • March 18, 2010

      Makes me glad my 2001 G4 Powerbook is still going strong!

  5. A
    March 16, 2010

    Lol HP do you really have no life, go troll around the internet and the BBB where your complaint belongs.

  6. no quality
    March 16, 2010

    I totally agree with the complaints about HP quality. Most of their equipment lasts just until the warranty expires if you’re lucky. I have learned to stay away from any HP products….the quality sucks!!

  7. March 17, 2010

    HP says cockroaches are to blame for your laptop woes!!

    https://www.gizchina.com/2010/03/17/hp-blame-cockroaches/

    What do you think of that?

  8. Saanj
    March 22, 2010

    Awesome! The perfect thing to do with the crappy laptop supplied by HP. Just another piece of junk.

    • March 23, 2010

      Ha ha! there’s plenty of HP hate going around!!

  9. Paul
    August 18, 2010

    Hmm right now I’m using an ’05 HP laptop and it has really had no issues. Right now its performance is definitely way too slow for me, but that has to do with what’s powering it compared to today’s technology :p

    The HP laptop I got in ’08 however broke about 2 months out of the warranty because the LCD went dead. Sometimes this stuff just happens. My family has used primarily HP desktops and they’ve never had problems.

    I really don’t have any qualms about ordering a new HP Envy 14 coming up in about a week or so. I think a fact that a lot of consumers overlook (especially those who aren’t tech-savvy) is that computers are *issue* prone; both with hardware and software. Just because you have bad experience with one company and a good experience with another doesn’t mean one company is actually better than another.

    That being said, this case does seem a bit ridiculous. I forgot until I was writing this last paragraph, but I also had an HP Netbook (1000 series, first consumer-oriented one that launched) and I sent it in because there was a bulge in the screen bevel (it was a cosmetic problem) and their customer support was absolutely painless actually.

    I think everyone does find a company that they feel comfortable with in the end though and that is probably best as long as you’re getting service from them that satisfies you!