OnePlus One: One batch of Europe shipments delayed by another two weeks

Unfortunately, some of the phones did not clear customs in Europe. We worked tirelessly on every aspect of the One's design, including the text on the bottom of the back cover. We designed the regulatory icons to match the minimalistic style of the rest of the text, but the design of the CE icons were unfortunately deemed unacceptable by the customs agents and returned.

All those affected by this delay will be contacted by our team very shortly if they haven't been already and given more information about expected arrival dates.

 

-OnePlus, in a forum announcement

Thank you for ordering from oneplus.net. Unfortunately due to an issue with customs in Europe, one of our shipments has been delayed on its way to the warehouse. Your order was among the affected.

The issue stems from our vision for the design of the OnePlus One. For the back cover, we wanted the regulatory icons and text to be in harmony with each other and appear be as minimalistic as possible. In order to achieve this, we modified the CE icon to match the other icons. This was deemed unacceptable and our shipment was returned.

You placed an order that was planned to be shipped last week. Due to unforeseen issues with our product design, we need two more weeks until we can ship. Please accept from us a complimentary cover and screen protector (when they become available later this month) as a token of good faith. You may also cancel your order and receive a full refund.

We sincerely apologize on behalf of the entire OnePlus Team for causing you such inconvenience, and hope you forgive us for making such mistakes in the course of our growth.