How to fix Google Services on Vivo Xshot and Vivo Xplay 3S


vivo xshot vivo xplay 3s

If you are Vivo Xshot or Xplay 3S users, you may have discovered an with Google Services not working after the latest Funtouch update. Here is why and how to fix it.

I have been using my Vivo Xshot and Xplay 3S happily with all Google services up until yesterday when it all broke! What happened was this. I installed the Android Wear App to connect my G Watch but found that the app would crash. Like anyone else I checked for updates and found that although Android Wear was up to date, Funtouch was due an update.

Once downloaded and updated Android Wear worked! But all other Google Services were offline! Google Play store couldn’t connect, Google+ wouldn’t work and I head from other users that Google Music stopped working too.

What happened?

An email to Vivo quickly discovered that they had decided to remove Google Services from Funtouch as it wasn’t used in China. Strangely they also mentioned that their international team began a month ago. Removing Google Services seems like a strange choice with that in mind.

Anyway, the good news is the nice chap at Vivo had a fix.

How to fix Google Service on the Vivo Xshot and Vivo Xplay 3S

The steps are easy and once you follow them you will be back up and running.

  1. First step is to log out of your Google accounts.
  2. Then uninstall Google Play and Google services.
  3. Next, from the Vivo App store (built-in to Funtouch) download: Google服务框架vivo专版. (if you can’t search in Chinese just search Google and you will find it”. Download and install.fix google services vivo
  4. Once installed open the Google服务框架vivo专版 app and turn on “启用”. My phone then rebooted.
  5. When rebooted check in the app to make sure “已启用” is displayed in green and move on to the next steps.fix google services vivo
  6. Now that is done install Google service and Google Play (both available from the Vivo store).fix google services vivo
  7. That’s it you should now be able to add a Google account to your Vivo phone!
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Thanks to Jungle at Vivo for the fix and the very fast response. Also, thanks to TopResellerstore.it where we received our Vivo Xshot from.

[ Vivo ]
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38 Comments

  1. Vivokid
    July 9, 2014

    How about X3S? The same story? I’m still on the original funtouch.

    • July 9, 2014

      I assume so, but I didn’t get around to updating it just yet. I’ll let you know. At least it’s an easy fix 😀

      • July 10, 2014

        Hey Andi! I just received an invite for 64gb OnePlus One. Can’t wait for your full review of Xshot. Is Xshot that better to buy it instead of OnePlus? Thanks!

        • July 10, 2014

          Personally I would say yes. I feel a little underwhelmed by the OPO it has no killer features other than the pice.

          • July 10, 2014

            Thanks! Is there any way to Unchineese the phone completely? Also, are there any flaws to consider?

            • Ukdoc
              July 10, 2014

              This has fixed the ‘play services has stopped working’ error, but I still can’t get play music to stream from the cloud -recurrent ‘couldn’t play the stream you selected’ error, if anyone has a fix for this then it would be hugely appreciated.

      • Vivokid
        July 15, 2014

        have you checked?

  2. July 9, 2014

    Brilliant, thanks worked for me (now I have an official ROM again). Linked article in Vivo Forum
    One point, I did steps 1+2 THEN upgraded my Firmware. I suppose it makes little difference?
    Also, the ROM image is now available on the vivo.com.cn site.

    • July 9, 2014

      Awesome glad it worked out for you too. I can’t wait to get back to my Xshot.

  3. Guest
    July 9, 2014

    How about X3S? The same story? I’m still on the original funtouch.

    • Andi Sykes
      July 9, 2014

      I assume so, but I didn’t get around to updating it just yet. I’ll let you know. At least it’s an easy fix 😀

    • Linus
      July 10, 2014

      Hey Andi! I just received an invite for 64gb OnePlus One. Can’t wait for your full review of Xshot. Is Xshot that better to buy it instead of OnePlus? Thanks!

    • Andi Sykes
      July 10, 2014

      Personally I would say yes. I feel a little underwhelmed by the OPO it has no killer features other than the pice.

    • Linus
      July 10, 2014

      Thanks! Is there any way to Unchineese the phone completely? Also, are there any flaws to consider?

    • Guest
      July 10, 2014

      This has fixed the ‘play services has stopped working’ error, but I still can’t get play music to stream from the cloud -recurrent ‘couldn’t play the stream you selected’ error, if anyone has a fix for this then it would be hugely appreciated.

    • Guest
      July 15, 2014

      have you checked?

  4. Peter Pain
    July 9, 2014

    Brilliant, thanks worked for me (now I have an official ROM again). Linked article in Vivo Forum
    One point, I did steps 1+2 THEN upgraded my Firmware. I suppose it makes little difference?
    Also, the ROM image is now available on the vivo.com.cn site.

    • Andi Sykes
      July 9, 2014

      Awesome glad it worked out for you too. I can’t wait to get back to my Xshot.

  5. Rasmus Grip
    July 10, 2014

    Thanks for the article!

    I’m thinking of buying a Vivo xplay 3s from Liaow. Would you recommend buying it from topreseller instead (Liaow is cheaper).

    Do you think that there will be later issues concerning funtouch? Is it possible to install another rom, like the ones on nexus or something instead?

    Also, what do you think of the microphone on the xplay 3s? Is it just one, thought I heard something of 3 mics for noise cancelation..

    I live in Sweden, is the model from Liaow and topreseller identical do you think?

    Thanks in advance!

  6. Guest
    July 10, 2014

    Thanks for the article!

    I’m thinking of buying a Vivo xplay 3s from Liaow. Would you recommend buying it from topreseller instead (Liaow is cheaper).

    Do you think that there will be later issues concerning funtouch? Is it possible to install another rom, like the ones on nexus or something instead?

    Also, what do you think of the microphone on the xplay 3s? Is it just one, thought I heard something of 3 mics for noise cancelation..

    I live in Sweden, is the model from Liaow and topreseller identical do you think?

    Thanks in advance!

  7. Funkymojo
    July 23, 2014

    It seems that Google服务框架vivo专版.and Google Play is no longer available on the Vivo app store? I can’t seem to locate it…

  8. Guest
    July 23, 2014

    It seems that Google服务框架vivo专版.and Google Play is no longer available on the Vivo app store? I can’t seem to locate it…

  9. Bec
    August 10, 2014

    I am not able to uninstall Google Play. Can someone please help

  10. Guest
    August 10, 2014

    I am not able to uninstall Google Play. Can someone please help

  11. GrayT!
    September 3, 2014

    Thanks for this it fixed my issue.
    I could not uninstall Google Play Services but continued with instructions and was able to remove and reinstall after reboot.

  12. GrayT!
    September 4, 2014

    Thanks for this it fixed my issue.
    I could not uninstall Google Play Services but continued with instructions and was able to remove and reinstall after reboot.

  13. ajftl250
    September 5, 2014

    SoundCloud is not working on my xshot 3s it used to work but the last few updates killed it. Can u guys check on your devices please I’m running latest 1.26 x

  14. ajftl250
    September 5, 2014

    SoundCloud is not working on my xshot 3s it used to work but the last few updates killed it. Can u guys check on your devices please I’m running latest 1.26 x

  15. maria geoffrey
    May 12, 2015

    Hello,pls assist am using xplay 3s.cant reinstall play store since updated to funtouch. tried to reinstal by using vivo app,on processing the app is stopping.

  16. maria geoffrey
    May 12, 2015

    Hello,pls assist am using xplay 3s.cant reinstall play store since updated to funtouch. tried to reinstal by using vivo app,on processing the app is stopping.

  17. Bobby Allai
    May 23, 2015

    hi, I go through steps 1,2, and 3 no problem. However, on step 4 after I open the Google服务框架vivo专版 app, I dont see 启用. Instead I get three options which are Chinese words Google Chinese words, Chinese words google play Chinese words, and Chinese words google play Chinese words. either one that I choose will not reboot afterwards and will not go to step 5…
    Please some one help me…

  18. Bobby Allai
    May 23, 2015

    hi, I go through steps 1,2, and 3 no problem. However, on step 4 after I open the Google服务框架vivo专版 app, I dont see 启用. Instead I get three options which are Chinese words Google Chinese words, Chinese words google play Chinese words, and Chinese words google play Chinese words. either one that I choose will not reboot afterwards and will not go to step 5…
    Please some one help me…

  19. Aumm
    July 27, 2016

    For me vivo x5pro V version china it work
    step 1 You must to download MoBo market .apk install to your phone
    2 open MoBoMarket and serch google service and install google service
    3 Download google play store.apk from internet and install
    4 open google play store and look
    (if not work you must to delete data cash in app manager and new open)
    5 login google account
    6 already goback clean task
    7 open google play store and download

  20. Aumm
    July 27, 2016

    Note root or dont root it work
    My phone dont root ….Original rom

  21. Guest
    July 27, 2016

    For me vivo x5pro V version china it work
    step 1 You must to download MoBo market .apk install to your phone
    2 open MoBoMarket and serch google service and install google service
    3 Download google play store.apk from internet and install
    4 open google play store and look
    (if not work you must to delete data cash in app manager and new open)
    5 login google account
    6 already goback clean task
    7 open google play store and download

  22. Guest
    July 27, 2016

    Note root or dont root it work
    My phone dont root ….Original rom

  23. Jamal Omar
    October 3, 2017

    Hi.got vivo x7 plus..just can’t use or backup data with vivo cloud..I’m using gmail..i dunno if vivo china restricted gmail or other international email to use for account..any fix?

  24. Jamal Omar
    October 3, 2017

    Hi.got vivo x7 plus..just can’t use or backup data with vivo cloud..I’m using gmail..i dunno if vivo china restricted gmail or other international email to use for account..any fix?