Xiaomi reacts to ‘privacy breach’ allegations, says it doesn’t infringe on user privacy

Various outlets from around the world have reported about a privacy breach that Xiaomi Redmi series phone owners may be facing. According to the report, Xiaomi Redmi Note phones have been establishing a connection with a server in China to send data back and forth.

To be a bit more specific, it is the SMS or the Messaging app which is being alleged as the culprit. The app is accused of sending sensitive information to Chinese servers, which has irked some.

Xiaomi is in a crucial phase of its development right now, with international expansion in full swing. An allegation like this could taint its image in a manner which could take years to repair, and thus, Xiaomi has been forthcoming in their approach to this allegation. Here is what Xiaomi Vice President Hugo Barra had to say on the issue:

Q: Online articles recently referred to some privacy issues with the Redmi Note, claiming that photos and text messages are sent to China secretly. Are they true?

A: An article severely misinterpreted a discussion thread asking about the Redmi Note’s communication with a server in China. The article also neglected to refer to a Chinese version of this Q&A already posted on the Xiaomi Hong Kong Facebook page (https://www.facebook.com/Xiaomihongkong/posts/799059896795602). MIUI does not secretly upload photos and text messages.

MIUI requests public data from Xiaomi servers from time to time. These include data such as preset greeting messages (thousands of jokes, holiday greetings and poems) in the Messaging app and MIUI OTA update notifications, i.e. all non-personal data that does not infringe on user privacy.

Q: Does Xiaomi upload any personal data without my knowledge?

A: Xiaomi offers a service called Mi Cloud that enables users to back up and manage personal information in the cloud, as well as sync to other devices.  This includes contacts, notes, text messages and photos. Mi Cloud is turned off by default.  Users must log in with their Mi accounts and manually turn on Mi Cloud.  They also have the option to only turn on backup for certain types of data. The use and storage of data in Mi Cloud fully respects the local laws of each country and region.  Strict encryption algorithms are implemented to protect user privacy. 

Q: Can I turn Mi Cloud off?

A: Yes. Just go to Settings > Mi Cloud to turn it off. If you would like to use a cloud back up service from another provider, there are options from Google, Dropbox and many others.

Q: Why should I believe you?

A: Xiaomi is serious about user privacy and takes all possible steps to ensure our Internet services adhere to our privacy policy. We do not upload any personal information and data without the permission of users. In a globalized economy, Chinese manufacturers’ handsets are selling well internationally, and many international brands are similarly successful in China – any unlawful activity would be greatly detrimental to a company’s global expansion efforts.

From the statement, it does look very much like your data is indeed going through Chinese servers, but perhaps not the malicious way. Consumers from around the world have always had a problem trusting Chinese companies and their devices, and even though Xiaomi might not have malevolent intentions, it sure will have to go into repair mode to fix this.

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Via +HugoBarra

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