Xiaomi is having problems with its proprietary MIUI skin. Defective firmware at the start of sales, constant interruptions in the quality and efficiency of updates, spying on users and, of course, the topic of advertising in the user interface of branded smartphones, which has caused a lot of controversies. Add to this the constant desire of the company to somehow deprive users in the global market, when it makes a number of features exclusive only for the Chinese market.
The patience of a number of users has run out, and they are trying to reach out to Xiaomi. They wrote an open letter aiming to achieve better support for the global versions of MIUI. At the beginning of the message, enthusiasts reminded the company that at the dawn of its formation, it set itself the goal of creating high-quality and affordable devices, one of the components of which was the proprietary MIUI firmware.
But recently, it has begun to move away from this concept and one of the main problems has become the Global ROM MIUI, where a number of Xiaomi applications have been replaced with counterparts from Google. Among the main shortcomings of the global version of the firmware, they cite poor optimization, the presence of serious bugs and terrible support.
It takes developers months to fix bugs, and users experience “pain” all this time. The company’s employees should regularly visit various forums and social networks in order to understand the scale of the problems and hear thousands of users who ask to fix mistakes and bring MIUI to mind.
Xiaomi fans ask the company to pay attention to the problems of MIU
In the letter, enthusiasts also emphasize that the functionality of the Chinese and global versions of MIUI is different; and not in favor of the Global ROM. The functionality of China ROM MIUI is richer, more thoughtful and the firmware itself is more stable. Many errors are related to optimization; for example, the camera of the Chinese Xiaomi Mi 10 Pro makes better photos than its global counterpart.
Among the reasons for poor support, enthusiasts cite the diversity of lineups. The company is releasing too many devices, which means that the number of models that need support is growing. Developers simply do not have time to cope with a huge array of software and problems in it. As a result, support and users themselves suffer.
Among other complaints against Xiaomi, it was said that it does not bring a large number of its gadgets that are part of the company’s ecosystem to the global market. Users are also unhappy with the rise in prices for Xiaomi products. The price is rising and support is getting worse.
They stated that Xiaomi is no longer the company that produced devices with an optimal price/quality ratio; where the user and his needs were in the first place, not sales. It is hoped that the company will hear its fans outside of China; and return to its roots, as well as focus more on software.
If you are among those who agree with this return and also hope that Xiaomi will hear you, then sign up under an open letter by following the link.