High CPU Usage Strikes Windows 11 with New Phone Link App


Windows 11

The recent rollout of Windows 11 Insider build 25163 (released June 5th, 2024) has introduced a significant performance issue for some users. Reports indicate that the new Phone Link app, designed to facilitate file sharing and synchronization between Windows and Android devices, is causing abnormally high CPU usage.

Windows 11 Insider Preview Faces High CPU Usage Bug in Phone Link App

Windows 11

This technical hitch manifests as a sustained 100% CPU utilization rate, even when the Phone Link app is seemingly inactive. This excessive resource consumption significantly hampers overall system performance, rendering the app practically unusable.

Cross Device Service Identified as Culprit

Microsoft engineers have pinpointed the root cause of this problem as the Cross Device Service, a core component behind the functionality of the Phone Link app. This service enables seamless data exchange and synchronization across linked devices.

Temporary Workaround Available

While a permanent solution is still under development by Microsoft, a temporary workaround has been offered. Users experiencing the high CPU usage can disable the Cross Device Service entirely. This approach effectively disables the Phone Link app’s functionality, but it allows the system to reclaim processing power.

Delayed Fix Raises Concerns

The protracted absence of an official patch from Microsoft has caused some disgruntlement within the Windows Insider community. Users who participate in the Insider program are instrumental in identifying and reporting software bugs. Delays in addressing critical issues like this can be discouraging for early adopters.

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Furthermore, the incident raises concerns about Microsoft’s prioritization strategies and quality assurance processes. While the company is actively promoting features like the cloud-based “Recall” functionality, a vital core service like Phone Link appears to have been released with a performance-crippling bug.

Seamless Transition Essential with Windows 10 Support Ending

The timing of this issue is particularly noteworthy considering Microsoft’s impending termination of support for Windows 10. As Windows 11 becomes the sole operating system for many users, ensuring a smooth and stable user experience becomes paramount.

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A robust and well-functioning Phone Link application, facilitated by a thoroughly tested Cross Device Service, would be a valuable addition to the Windows 11 ecosystem. Addressing these critical performance issues promptly will be crucial for establishing user confidence and promoting a seamless transition from Windows 10.

Looking Ahead: Potential Solutions and User Impact

While Microsoft has acknowledged the problem and is actively working on a fix, the specific timeline for the solution’s release remains unclear. In the interim, users who rely on file sharing capabilities between their Windows PCs and Android devices may need to explore alternative methods until the Phone Link app becomes fully functional again.

Furthermore, it’s important to monitor Microsoft’s official communication channels regarding updates and potential solutions. Participating in relevant online communities like the Windows Insider forums can also provide valuable insights and troubleshooting tips from fellow users and Microsoft representatives.

Microsoft can win back Insiders by fixing problems fast and listening to them. This whole thing shows how important Insiders are for finding bugs before everyone gets them.

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