OnePlus began it’s preorder system yesterday with a one hour window where fans experienced log in errors and unfinished pre-orders! So what went wrong?
Just as the OnePlus servers went offline during the launch event of the OnePlus One earlier this year, yesterday to the official site went under heavy load but this time it meant preorder opportunities were lost and more disappointed fans.
OnePlus have officially apologised for the issues customers and fans had and said that they have been beefing up their backend to improve the user experience for the second round of pre-orders:
In the lead up to opening our pre-order window, we more than doubled our server capacity to handle the expected traffic. However the amount of people signing in to submit pre-orders caused them to hang at certain points in the process, leaving many users unable to log in.
As more people signed on, the backlog of connections piled up and created a bad experience for many visitors trying to access the site. This left far too many users frustrated, disappointed and order-less. We have spent the past 24 hours identifying the weak points that led to this and mapping out a strategy to address them.
The next pre-order will begin on 17th November at 15:00 GMT. Although OnePlus haven’t specified how long fans will have to take part in the order it is likely just one hour will be allowed as it was yesterday.
Did you take part in the OnePlus Preorder? Did you manage to get your order completed?