Hack: Fix the Google Play 976 Error on Vivo devices


vivo 976 error

If you have a more recent Vivo smartphone with the Chinese version of Funtouch installed then you will have ran in to the Google Play 976 Error after installing Google Play. Well here is a hack to get around it.

Vivo made changes to Funtouch, their own Android ROM, years back which basically pulled Google services from the system and made it that little bit more difficult to get your Google Accounts and the Play Store running on their Chinese phones.

A fix did arrive in Vivo’s own application store, but it no longer works properly on newer Funtouch systems, but there is a hack using the old method which will enable you to get Google Play working and remove the 976 Error when you need to.

Hack to work around the Google Play 976 Error on Vivo phones

For this hack I am using the Vivo X6 Pro, but I have no doubt that the same will work on the X5 Pro and other Vivo phones using the Chinese version of Funtouch. Note: these steps only work if you don’t have Google Services and the Play Store already installed.

Here are the steps you are going to need to follow.

How to install Google Services and Google Play on Vivo phones

  • Open up the Vivo application store.
  • Search “Google”
  • Vivo 976 error fixDownload the app shown in the image with the Green Android icon.
  • Vivo 976 error fixOnce installed, open the app where you will find 3 green buttons.
  • Press them in order. The first prepares the phone for Google, 2nd will open the browser to download Google Services, and the 3rd will download the Google Play store APK.
  • Once these 3 steps are complete Google Services will run (for now) and you can log in to the Google Play store.
  • IMPORTANT: Once you log in to Google Play do not close the application. Instead download all your usual applications and install any updates (there will be one for Google Services). ONLY when you have your usual apps installed close Google Play.
Read Also:  Google Slows Down Hiring After Adding Nearly 10,000 Employees In Q2

Now that all your apps are installed you can go about setting up your Gmail, Wechat, Facebook etc.

So there you have Google Services running and you have all your most used applications installed, but you will have noticed that after closing Google Play that first time you can no longer install apps from the Play Store and get the ‘976 Error’. At this time there is no fix, but here is my dirty work around.

Work around for Google Play 976 Error

  • Download this older version of Google Play (v4.9) and install.
  • IMPORTANT: keep a copy of the this APK on your phone.
  • Now open Google Play and you will be able to download applications again, but only until you close the store. After closing the store and opening again you might (not always) get the 976 Error again.
  • To get around this, press down on the Google Play store from the launcher and uninstall it (press the ‘x’).
  • Go in to your file manager and find your copy of the Google Play store apk and reinstall.
  • Now you can use the store again without the error message, until you close it. If you need to use the store again uninstall and reinstall.

It’s a dirty little hack, but it works and only add a few additional steps to actually using the Play Store normally. And its the best we are likely to get because any Vivo released in China only is likely only to stay in China and not get official Google Support in the near future.

If you have another work around please feel free to let us know in the comments below.

Previous UPDATE: Huawei Nexus 6P Review!
Next Purported Huawei P9 leaked with dual camera, dual LED flash and laser focus

14 Comments

  1. trapchan
    March 1, 2016

    and what is the exact cause of the error?

    • XdaDev X
      March 2, 2016

      google doing it on purpose .. adding extra security.. because vivo is from china..

  2. trapchan
    March 1, 2016

    and what is the exact cause of the error?

  3. Hoàng Vững
    March 1, 2016

    X5pro D 2.20.1 cant install googleplay apk, it show “App not installed” if I try to install 4.9 google play apk

    • XdaDev X
      March 2, 2016

      that is why i downgraded from that crap 2.x.x. .. you even loses UHD (4K) photography

      • Hoàng Vững
        March 2, 2016

        Many thank, I managed to install google play store 4.9 on my phones. Infact, I download google play store from android host, and it can be installed on my X5pro

  4. Hoàng Vững
    March 1, 2016

    X5pro D 2.20.1 cant install googleplay apk, it show “App not installed” if I try to install 4.9 google play apk

    • Guest
      March 2, 2016

      This comment was deleted.

    • Hoàng Vững
      March 2, 2016

      Many thank, I managed to install google play store 4.9 on my phones. Infact, I download google play store from android host, and it can be installed on my X5pro

    • Guest
      April 11, 2018

      Can’t install google play store or snapchat on my phone vivo Y13

    • Guest
      April 11, 2018

      Solution pls

  5. XdaDev X
    March 2, 2016

    The error is 927
    but using google play 4.9 u can install .. but some apps will say ; your phone is incompatible .. so best is to wisit ”apk mirror” https://www.apkmirror.com/ site and downl. all apps and they will work..
    play store talking sht ”incompatible” on purpose .. some weird reason they do not want to support this phone brand..

  6. Robert Finch
    February 7, 2019

    Thanks very much! This was very helpful!

  7. GreenPumpkin258
    March 14, 2019

    I’m trying to install google play and services on my device but I Can’t find the app with the green android icon on my vivo X3SW after searching for “google” is there another way out?