Xiaomi are doing exceedingly well with their sales in India, but after-sales, so far, tells a different story.
Each social media update from Xiaomi (including any of their execs) are often filled with people complaining about lack of proper after sales. Xiaomi seem to have realized that it’s time to get that bit fixed.
Which is perhaps why the Chinese brand has partnered with B2X. B2X is a leading smartphone service provider, and as BGR.in suggest, they’re also the partner for Xiaomi in certain parts of Europe.
“India is for us one of the most important markets in the world and outstanding service is a key part of people’s overall experience with Xiaomi. B2X is an important strategic partner for us who helps us expand our service network catering for the continuous massive growth in the Indian market,” said Liu Tao, Overseas Service Senior Manager at Xiaomi.
With Chinese phone makers starting to age in India, it’s now time for them to start investing in after sales. What do you think?