A serious issue is affecting a small number of iPhone 7 devices across the world. According to reports, a component failure on the handset is making it appear as though the device isn’t connected to any telecom network when in truth the connection is well and established.
In order to avoid any possible buzz due to this issue, Apple is now offering free repair service to the models affected by this problem. According to the company the iPhone 7 models affected by this issue were sold from September 2016 to February 2018 in United States, Hong Kong, Japan, Macau and China.
Apple states that those users who already have paid to fix this specific problem will be reimbursed by the company. Furthermore, the company will be offering the non-cost repair for some specific models of iPhone 7:
- China: Model numbers A1660, A1780
- Hong Kong: Model number A1660
- Macao: Model number A1660
- U.S.: Model number A1660
- Japan: Model number A1779
If you by any chance owns any of these iPhone 7 models, you’ll need to get in touch with an Apple Authorized Service Provider, an Apple Store, or Apple Technical Support. You can check the nearest location, as well as the phone number for an appointment, on this link.
“Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.
These affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.
If your device exhibits the symptom described above, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program. This program only applies to iPhone 7.
Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018, please contact Apple.”
Worth to mention that this is the fourth component replacement program offered by Apple since 2015. However, none of these have occurred in a so delicate moment for Apple, like this one. Suffering from several lawsuits due to the iPhone slowdown fiasco, the company doesn’t want to be in the headlines for another negative.