iPhone: Apple responds to the controversy over battery replacement issues


iPhone 11
iPhone: Apple responds to the controversy over battery replacement issues
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Apple has been accused of doing everything possible to have its customers go through its own iPhone battery replacement program rather than seeking the services of a third-party repairer. The Cupertino company explains in a statement that this is a security issue.

A few days ago, Apple was accused of disabling a feature of the iPhone if the battery was replaced by a third party. Experts in iFixit’s teardown and smartphone repair explained that iOS is no longer providing battery health information if it has not been placed directly by the Cupertino company. An error message appears to the users. They saw this as a way for Apple to force users to go through its own battery replacement program. Which is much more expensive than a third-party repairer.

Here’s Apple’s statement on the iPhone ‘battery lock’ controversy

iPhone XS

Apple responds to the controversy in a statement sent to iMore. For the US group, this policy is in place only for security reasons.”We take the safety of our customers very seriously and want to make sure any battery replacement is done properly. There are now over 1,800 service providers across the US that have Apple authorization. So our customers have even more convenient access to quality repairs. Last year we introduced a new feature to notify customers. This information is there to help protect our customers from damaged, poor quality, or used batteries. Which can lead to safety or performance issues. This notification does not impact the customer’s ability to use the phone after an unauthorized repair”. says Apple.

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As a reminder, Apple had added new features related to the battery on iOS. Following the controversy iPhone voluntarily slowed down in case of battery that begins to degrade. The brand had launched an extensive battery change program on some models. It had given users the option to check the status of their battery. So they know if they need to replace it.

Source :

imore

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