Google is launching official Android technical support on Twitter via the hashtag #AndroidHelp. The firm offers to answer many technical questions about the operating system. As soon as you accept that the discussion is public.
A technical question on your Android smartphone? You can now post it directly to Google teams on Twitter. The firm now offers on the official account @Android to ask your questions in a tweet accompanied by the hashtag #AndroidHelp. “Questions about your #Android? We are here to help you. You can now get help by tweeting your problem with the hashtag #AndroidHelp, “said Google in its tweet.
Google now offers tech support on Twitter using the #AndroidHelp hashtag
— Android (@Android) January 27, 2020
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The answer will come directly from the @Android account and will be public: the firm has ostensibly made the choice not to provide support via private messages. The goal is probably to encourage Internet users to consult the answers already available before asking their questions. Google gives some more details about this program in a post on Reddit.
We learn that users can ask general questions around troubleshooting, questions around identity and authentication, accessibility, security, “and many other Android features” adds the firm. Google does not share the reasons that pushed it to launch this technical support on Twitter.
For the time being it seems that it is not possible to ask questions in languages other than English – although one can probably hope that with time variations of the system will be offered in other languages. By wandering on the thread, we notice moreover that the users have already asked many questions – even if these are often a little out of subject with requests for functionalities.
But at the time of writing, the firm has yet to publish a response. What do you think of this official Android technical support? Is it a good idea? Share your opinion in the comments.