Some Mi 10 users complain about low volume levels after latest MIUI 12 update, Xiaomi tests proves otherwise


Mi 10

Recently, Xiaomi rolled out MIUI 12 development version 6.15 update for some users. Some time after the update, the Xiaomi community forums were filled with complaints of reduction in the speaker volume level after installing the firmware. According to some users affected by the problem, the speaker volume on their phones was reduced compared to when the smartphones were running version 5.24.

Xiaomi quickly started an investigation to solve the issue. After all, the whole purpose of development builds is to provide feedback, and the company should respond quickly to this feedback. The MIUI engineers contacted the complainants and even paid them a scheduled visit at home to compare the loudness of the affected models with a similar smartphone running the previous version. Curiously, the volumes were discovered to still be the same. The engineers further took the phones to the company’s anechoic room and the results were still the same.

Xiaomi Mi 10 tests prove that there is no volume difference between the two MIUI 12 versions

The company measured the level of each volume block. The two firmware versions were basically identical on the 15th volume levels. The frequency response of the speaker at level 12, 8, and 5 was also measured. As a result, the response curves of the two versions were ascertained to be the same. The MIUI team disclosed that the audio tuning configuration of the development version has not changed since April. For now, these complaints may be just fruit of the user’s perspective/impression of the volume level.

It’s interesting to see this level of software support coming from users. Other companies usually offer a good level of support for hardware issues. However, it’s not common to see the same treatment when the issue involves the software. Of course, Xiaomi isn’t perfect as the issues with Android 10 update for Mi A3, and no update at all for Mi Mix 3 5G are there plaguing owners of these smartphones. Moreover, there is a strange schedule for updating smartphones to recent Android 10 versions. The low-end Redmi 7A just got another Android 10 beta update, while several smartphones that came months later are still rocking Android 9 Pie. Despite these issues, on the whole, the company is still doing a good job by providing software support to MIUI users.

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XIAOMI MI 10 SPECIFICATIONS

  • 6.67-inch (2340 × 1080 pixels) Full HD+ AMOLED 19.5:9 aspect ratio HDR10 + display with 90Hz refresh rate, 1120nit (HBM) / 800nit (Typ) brightness, 5000000:1 (Min) contrast ratio, DCI-P3 Wide Color Gamut, Corning Gorilla Glass 5 protection
  • Octa Core (1 x 2.84GHz + 3 x 2.42GHz + 4 x 1.8GHz Hexa) Snapdragon 865 7nm Mobile Platform with Adreno 650 GPU
  • 8GB / 12GB LPPDDR5 RAM with 128GB / 256GB UFS 3.0 storage
  • Dual SIM (nano + nano)
  • MIUI 11 based on Android 10
  • 108MP rear camera with 1/ 1.33″ Samsung sensor, 0.8μm pixel size, f/1.69 aperture, OIS, 8P lens LED flash, 13MP 123° ultra-wide angle lens with f/2.4 aperture, 2MP depth sensor and 2MP macro lens with f/2.4 aperture, 8k at 30fps, 4k 60fps, 960fps at 720p
  • 20MP front-facing camera
  • In-display fingerprint sensor, Infrared sensor
  • USB Type-C audio, Hi-Res audio, 1216 1.0cc speaker
  • Dimensions: 162.6×74.8×8.96mm; Weight: 208g
  • 5G SA/NSA Dual 4G VoLTE, WiFi 6 802.11 ax (2.4GHz + 5GHz) 8 x / MU-MIMO, Bluetooth 5.1, GPS (L1 + L5), NFC, USB Type-C
  • 4780mAh (Typical) / 4680mAh (Minimum) battery with 30W QC 4+ / PD3.0 wired and wireless fast charging, 10w wireless reverse charging
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