Redmi Note 9 Pro / Pro Max caught fire and Xiaomi blames the user

Redmi Note 9 Pro

It’s not uncommon to see cases of Xiaomi smartphone explosion, last year, we had two peculiar cases. A Redmi Note 7 caused injuries to a young woman in the city of Cuiabá (Brazil), while the most robust version of the line, Redmi Note 7 Pro, almost burned a man in India. This year, we’ve seen cases of POCO X3 explosion, and not even the recently released Redmi Note 10 series is safe from this. Now, there is one more case related to a smartphone model by the Chinese manufacturer. According to a post by a Twitter user of the brand, Priyanka Prava, a Redmi Note 9 Pro caught fire.

Prava claims he acquired the cell phone in December 2020 for his younger brother. Everything was going well until the boy noticed that the smartphone was exhaling smoke for no apparent reason. Having seen the recent news about smartphone explosions on the internet, the boy threw it into the water. The images posted by Prava show the Redmi Note 9 Pro completely damaged, with a broken display, the back burnt and shattered due to the heat of the smoke. Luckily, the incident did not cause injury to the user.

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Xiaomi states the Redmi Note 9 Pro Max caught fired due to customer-induced damage

However, to Prava’s surprise, Xiaomi says that this was “customer-induced damage”. According to the company, the initial investigations revealed that the blast occurred due to external forces, and for that reason, it’s not the company or smartphone’s fault. However, the company is yet to provide a clear explanation as to what the “external force” could have been.

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With this statement, we don’t know if Prava will receive a new smartphone. After all, we assume that “customer-induced damage” isn’t covered by the standard warranty. You can check, Xiaomi spokesperson’s statement to 91mobiles:

At Redmi India, customer safety is of utmost importance and we take such matters extremely seriously. All our devices go through various levels of stringent quality tests. We ensure that the quality of the device is not compromised at any level. At this stage, our team is investigating this case to determine the cause. Based on our initial investigation, the damage was caused due to external force. For that reason, we’ve classified it under ‘customer induced damage’. We are in touch with the customer to ensure that the matter is resolved at the earliest.”

We’ll be following the case closely in the next few days. Hopefully, the case will be clarified and justice will be made.

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