Google has been using Reddit more frequently for offering support and assistance regarding their Pixel phones. This increased usage started towards the end of September, and they have been consistently responding to user inquiries and issues on the platform. Before, Google’s engagement with Reddit through the u/PixelCommunity profile was inconsistent, particularly when compared to their activity on Twitter. There were long gaps between responses, and they posted even less frequently.
When did Google Pixel Support Become Active on Reddit? 
A shift in Google’s Reddit usage occurred towards the end of March when they posted under the title “Hello, from the Pixel Support Team.” The post introduced them as u/PixelCommunity, the official Reddit profile for Google Pixel Support. It was mentioned that the Pixel Product Support team at Google manages this profile. The description on the Reddit profile reads:
We’re here to assist #TeamPixel. The official Reddit Profile of Google Pixel. Run by the Pixel Product Support Team.
Google stated that they would occasionally send a chat message to provide assistance with any problems users might be facing and to investigate new issues. Google started providing multiple responses each day towards the end of September. They deliver detailed responses with step-by-step instructions on how to address common problems. In some cases, Google directs users to phone or chat support for a more in-depth investigation.
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The responses from Google are generally simple and to the point. They often advise users to ensure they have the latest system and app updates. They also frequently suggest clearing the cache of various applications, which is a bit more advanced.
How does Google Pixel Support on Reddit Compare to Support in Community Forums? 
When compared to the “Community” forums on support.google.com, using Reddit provides a more direct and official response from Google, and you also have the advantage of input from other Reddit users. This support channel primarily deals with Pixel phones, including the Fold, and occasionally addresses questions about the Tablet. It actively monitors various Pixel-related subreddits, with a particular focus on r/Google Pixel, which boasts over a million subscribers.
