iFixit ends cooperation with Samsung: Says repair prices are too high


Samsung and ifixit

In a surprising turn of events, device repair company iFixit has announced the termination of its partnership with tech giant Samsung. The two-year collaboration, which began in 2022, aimed to provide customers with original parts, repair tools, and guides to facilitate the repair of Galaxy devices.¬†However, by June 2024, iFixit will no longer serve as Samsung’s designated third-party parts and tools distributor. According to the company’s statement, the decision comes after iFixit faced consistent obstacles in its cooperation with Samsung.

Samsung and ifixit

 

High Repair Costs Deter Customers

One of the primary reasons behind iFixit’s decision is the high cost of repair parts provided by Samsung. The company claims that the prices are so expensive that many customers opt to replace their devices rather than repair them.¬†For instance, replacing a battery on a Galaxy device often requires replacing the screen as well, significantly increasing the cost of the repair. This approach is in stark contrast to other smartphone manufacturers, such as Apple, where a battery replacement for an iPhone 11 costs around $40.

Lack of Commitment to Repairability

iFixit has also questioned Samsung’s genuine commitment to making repairs more accessible. The company faced difficulties in procuring parts for local repair shops at reasonable prices and quantities.¬†Furthermore, iFixit expressed concerns about Samsung’s reluctance to provide official components for newer models like the Galaxy S23, Galaxy Z Flip 5, and Galaxy Z Fold 5. This limited availability of parts has hindered iFixit’s ability to provide comprehensive repair guides for these devices.

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Continuing the Fight for Repairability

Despite the termination of the partnership, iFixit remains dedicated to its mission of promoting a more repairable world. The company will continue selling parts and repair fix kits for Samsung devices, sourcing original equipment manufacturer (OEM) parts when available. Moreover, iFixit plans to expand its Repair Hubs to support additional devices and form new collaborations with third-party providers. The company also invites its community to share their knowledge about repairing Samsung devices, ensuring that repair guides remain accessible.

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Samsung’s Response

Samsung has not yet issued an official statement in response to iFixit’s announcement. However, the company has confirmed that it will continue providing repair parts for its devices through a new platform called Samsungparts.com, powered by another repair provider called Encompass.

Conclusion

The termination of the iFixit-Samsung partnership highlights the ongoing challenges faced by the repair industry. As manufacturers strive to maintain control over their devices, independent repair shops and advocates like iFixit face obstacles in providing affordable and accessible repair options to consumers. This development also raises questions about the future of self-repair initiatives and the need for manufacturers to prioritize repairability in their product design and pricing strategies. In conclusion, the end of the iFixit-Samsung partnership underscores the importance of affordable and accessible device repairs. As the repair industry continues to evolve, it remains to be seen how manufacturers will respond to the growing demand for more repairable and sustainable products.

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