Xiaomi wants to set the 18-month warranty trend for mobile industry


Xiaomi

Xiaomi’s founder and CEO Lei Jun have spoken in an event recently in China where he disclosed some of the company’s plans for the future. Lei Jun shared some details about Xiaomi’s envisioning of 5G networks, Artificial Intelligence, and the Internet of Things. These three key segments will constitute the future Super Internet and Xiaomi’s is pretty aware of this fact with the continuous development of its AioT. The CEO of Xiaomi reportedly said that Xiaomi wants to set a new trend in the mobile industry by offering 18-month of warranty for its smartphones as a standard.

Xiaomi

The smartphone that kicked this new policy was the Redmi Note 7, offering 18 months of warranty rather than the usual 12 months from previous Xiaomi smartphones. Xiaomi teased that users who purchase the midrange offering would get these 18-months of warranty even though the handset was advertised in January with a strong build. Now we already know that the Note 7 isn’t as strong as we thought, and the 18 months are pretty welcome.

Xiaomi wants to go further by ensuring that all its upcoming handsets get this 18-month warranty as a standard. In order to achieve this, and to put some pressure over its competitors, the company will take it’s quality’s assurance committee will pilot an 18-month quality assurance system in the phone industry during this year.

Lei Jun announcement was part of “2019 Quality Service Year” which was unveiled back in January during Redmi conference that revealed the Note 7.  During the even, Xiaomi Group’s Vice-President and chairman of the quality committee, Yan Kesheng, revealed that the company will not only pay attention to the quality of its products but will also keep an eye in the entire life cycle of the product, and the quality of service provided to consumers of these products. He finished his statement by ensuring that the improvement of service quality would ultimately improve the overall user’s experience.

If other companies will jump in Xiaomi’s bandwagon by offering the same 18-month warranty service only time will tell.

Source/VIA :
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15 Comments

  1. Pablo Hernández Torres
    March 16, 2019

    Poor Chineses. In Spain the guarranty is 2 years by law since a lot of time.

    • Piotr A
      March 16, 2019

      Same as in all EU countries

    • newphoenix
      March 16, 2019

      So xiaomi wants to shorten the WARRANTY.

    • Pablo Hernández Torres
      March 16, 2019

      When I said “poor Chineses” I don’t mean something bad.. sorry my English is not good.. i mean that I wish 2 years warranty by law for Chineses too, and for al countries of the world, I want justice!!!

      And yeaj in Spain are 2 years by the law, idk that are you saying.

    • OliveTag883
      March 16, 2019

      You are totally wrong. No one vendor will risk and sell electronics in EU if manufacturer gives only 1 year of warranty.

    • Piotr A
      March 16, 2019

      www*mi*com/pl/support/warranty/ use translator and check yourself. 24 months

    • Guest
      March 17, 2019

      Yeah, OliveTag883 is right! If you want to sell something in the EU, you are obligated to give at least 2 years of warranty. Like official webshops of the manufacturer itself like OnePlus, Samsung, Apple, Dell, … needs to give 2 years of warranty otherwise they cannot sell in the EU.

    • Guest
      March 17, 2019

      Ma man I think you can’t google very well.
      Just visist the site (EU version) of Apple, OnePlus, etc. If they have a webshop of themselfs they give 2 years warranty! Just google like Samsung warranty Belgium or something. I’m not talking about other resellers I’m talking about there own webshop!

    • Guest
      March 17, 2019

      Actually I did. Google: Commercial or manufacturer’s warranty eccbelgium

    • Guest
      March 17, 2019

      What does the manufacturer’s warranty consist of?
      “Since a producer is free to use his own terms and conditions, he is allowed to offer a commercial warranty which is more limited than the legal guarantee. The commercial warranty may, for example, be valid for one year only, or exclude certain parts of an article.”
      I’m not saying that the incease from Xiaomi is bad or something. But the EU legal warranty is pretty good and manufacturers/sellers cant bullshit there way out. Sometimes manuf warranty covers more than the legal warranty, yeah thats possible. But the other way around is for sure also a posability. It depends on the manufacturer and there customer service.

    • Piotr A
      March 17, 2019

      Read with understanding ! Link above points to Xiaomi server. Xiaomi gives 24 month MANUFACTURER warranty ( at last in Poland ). Of course there is also 24 legal warranty ( as you call it ) which is alternative. This is up to consumer decision which way he wants his complaint to be handled.

    • GreenPretzel360
      March 18, 2019

      Nope. Basically you get 6 month FROM the company in this case Samsung for example. Xiaomi already gives 12 month and they want to increase it to 18 month. Thats awesome!

      Yes of course your country gives you 2 years. But after 6 month it is usually hard to get anything out of it. The battery for example is not covered anymore.
      On a xiaomi device it is for 12 month then.

    • GreenPretzel360
      March 18, 2019

      Manufacturers give 6 month warranty and xiaomi is the only one to give 12 month or soon 18 month. Get the facts!

    • OliveTag883
      March 18, 2019

      What facts? Where is your links to xiaomi is the only one to give 12 month?

    • CiasnyWiesiek
      May 10, 2019

      In Poland I have 2 years too. Just already checked.