Amazon said on Sunday that its platform began to suspend the acceptance of new orders and shorten the shopping time of some whole food supermarkets. This is done to give priority to the processing of old customer orders for food purchased online during the outbreak.
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Particularly, the e-commerce giant said that starting Monday, it will put all new online grocery orders on the waiting list, while increasing the volume of services every week. In recent weeks, the company has also increased the number of full-food supermarket stores offering grocery delivery services from the previous 80 to more than 150. Amazon plans to shorten the opening hours of some stores. So employees can process online orders faster.
Amazon also said that its ability to process online grocery orders increased by more than 60% during the outbreak. Nonetheless, some customers who claim to use Prime membership services still complain on social media that the delivery speed is too slow.
The company said it is hiring more employees to improve delivery capabilities and plans to introduce a new feature to help customers get a virtual ‘platform number’ and ship in order. Amazon also raised wages and encouraged warehouse employees to work for its grocery delivery service.
Currently, Amazon operates 487 whole food supermarkets in the United States. These stores have been restricting the number of customers who shop in one go. Amazon said it conducts daily temperature checks on employees and will issue masks and gloves to protect employees.