OnePlus 8 Pro Has Netflix Video Streaming Problem: OnePlus Responded

OnePlus 8

A couple of days ago, Android Authority reported that after the latest update, some OnePlus 8 Pro users said they could not watch Netflix HD video.

Users stated that they encountered problems when using the OnePlus 8 Pro to watch Netflix videos. Many users have also reported this issue on the OnePlus community forum. This issue started with the update version 15.5.5. But users reported that it still exists in the version 15.5.6.

OnePlus 8 Pro

The OnePlus 8 Pro encountered problems playing HD videos on services such as Netflix and Amazon Prime Video. The main problem is related to the Widevine DRM digital rights management. It is downgraded from L1 to L3. After the device enters this security level, it will not be able to stream HD and HDR content from various services.

FYI, Widevine is a service owned by Google that aims to provide various encryption options and hardware security to distribute video content to consumer devices. This is helpful for services like Netflix or Amazon Prime Video, because they can prevent unauthorized users from accessing content.

But because of this problem, users who should actually have access to HD content cannot get it because Widevine believes they are unauthorized.

A representative of OnePlus responded:

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‘This is a known issue that will affect a limited number of devices. We are working on an OTA, which is expected to be resolved in late June.’

New System Update

A couple of weeks ago, the company began pushing an OTA update to the newly released models. That time, the handsets came with some software issues like a green tint effect in the display. OnePlus answered quickly by releasing Oxygen 10.5.6 update to address this issue.

The OnePlus 8 has been getting OxygenOS 10.5.7, while the 8 Pro has been getting OxygenOS 10.5.8 version. These updates are very important since they bring optimizations for the display and camera tweaks. Moreover, there are a lot of improvements for performance as well as network connectivity optimizations.

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  • Optimized touch and interaction experience
  • Low power consumption performance of the system
  • Improved the video playing effect when in low brightness (8 Pro only)
  • Improved system stability and fixed general issues
  • Updated Android Security Patch to 2020.04


  • Improved stability and compatibility of Bluetooth connection


  • Optimized the HDR video effect (8 Pro only)
  • Improved the shooting experience with Camera and improved stability


  • Enable 5G for Telia Norway (8 Pro EU only)
  • Improved the performance and stability of Wi-Fi
  • Improved the stability of communication
  • Optimized network latency for online games and improved the smoothness
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