Redmi K20 series users suffer with bugs and Xiaomi answers with end of support

Xiaomi made its name as a brand of cost-effective smartphones, but it has changed in recent years offering more premium products at the top of its ladder. To honor its loyal customers, the brand created flagship-killer smartphones that could offer decent specifications without the cost of a kidney. That brought devices like the original Pocophone F1 and also devices under the Redmi K20 series. The K-series started with the very appealing Redmi K20 and K20 Pro.

Two devices featuring powerful chipsets, full-screen AMOLED displays, and pop-up cameras were unveiled in 2019. The K20 arrived with a Snapdragon 730G which was the top offering in the mid-range category, meanwhile, the K20 Pro brought that year’s flagship SoC, the Snapdragon 855. Nearly three years have passed and Xiaomi is about to end support for these devices. However, users running the latest firmware say that there is a myriad of bugs and the company is basically ignoring them. A bright journey started in 2019 is about to end in negligency.

The Redmi K20 and K20 Pro were originally launched with Android 9 Pie and MIUI 10. Xiaomi updated these devices to Android 10 and Android 11 making all the way until MIUI 12. According to several owners that took to Twitter to complain about the lack of support, the latest Android 11 update arrived carried with a myriad of bugs. So far, the company didn’t acknowledge these issues and surprised all users with the end of support for the two K-series smartphones.

While users complain, Xiaomi announces end of support

Users are unsatisfied with the software support offered for a device that costs around 30,000 INR ($403). The issue here isn’t simply the end of the update cycle, in fact, that’s how this world of Android smartphones work. As the devices are about to complete their third anniversary it’s natural to see the company slowing down support.

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Redmi K20 Pro

However, the big problem here is that the latest update is not properly stable. Leaving users with buggy firmware is simply unfair. There are several issues happening with the Redmi K20 and Redmi K20 Pro running the latest Android 11-based MIUI firmware (both India and Global ROMs) and we can list some of them:

Redmi K20 and Redmi K20 Pro bugs on Android 11

  1. Lags on App opening and Closing
  2. No Bluer Effect on Recent Apps Menu
  3. Floating Window is stuck on the screen and can’t close and drag to the corner
  4. Gestures Nav Bar needs more optimization
  5. FPS drop issue while gaming – constant 26 – 29 fps
  6. chat bubble doesn’t work and some options are missing
  7. Keyboard Overlap issue over Chat Bubble
  8. Notification Issues that don’t group as Android 11
  9. No, Disable options for Chat Bubble
  10. Can’t apply ringtone for the notes app
  11. Indian ROM lacks Widevine L1 certification, so no HD content on Netflix
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According to the users, more than 100 bugs have been reported to Xiaomi, but no answer has been given. The latest comment from a Xiaomi Moderator confirms the end of the update cycle for these smartphones. As per the reports, these bugs affect both the Indian and the Global versions of the smartphones – The Mi 9T and Mi 9T Pro.

Xiaomi India Support has reached the original Tweet, but again, no promise has been made to fix these issues. Also, some users say that this answer has been given previously and it’s mostly a “bot-based answer”. Six months have passed since the last update and the owners of these devices are currently hopeless. For now, we can only hope that Xiaomi works to bring a proper fix for all smartphones affected by these issues. Even with the end of the update cycle, the company needs to at least a proper firmware to finish support. This is not the treatment that a customer that trusted in the brand would expect.

We’ll be following the matter closely to see how Xiaomi will reach the issue.

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  1. Jonty
    January 17, 2022

    And irony is device is still getting updates in China it recently got 12.5.6 for pro version and 12.5.1 for non pro respectively.

    Even same treatment was given to mi 8 series.

    This completely shows they only care about China region and totally biased for China region.

  2. Vic Limbo
    January 18, 2022

    Thank you GizChina that you still care to write this kind of topic despite of others that talking about new models and hype most of the time.

    As a fellow K20 Pro/Mi 9T Pro, I really sad to see most of the users see this device as a browsing and social media device because the current rom have several bugs like too much heating and battery drain issues. I'm really disappointed that they leave the support despite of these issues. A glorious phone that bring so much sales to their successors (K30+ models).

    I learn my lesson now (as a former Xiaomi user since Mi 3). Maybe I will still get Xiaomi phone, but not in flagship lineup, or I will never get Xiaomi at all.

  3. Pranav
    January 19, 2022

    My k20 too feels sluggish and buggy. Its like good hardware broken by bad software. anyways, thankyou GC for writing this

  4. Rozuga
    January 24, 2022

    Miui is so buggy mostly redmi 9t poco m3 has Dead boot issue and its a big deal and now im scared to turn off my phone because everytime i turn off its deadboot

  5. Revanth Sai
    January 28, 2022

    My k20 is so buggy after the update even I can't attach files in the mobile for mail or in any website and can't give camera permission in the chrome to any website,it was horrible experience after the update