Apple Music team sends iTunes Connect emails – asking users to update bank info

iTunes Connect

Yesterday, there was a lot of frenzy regarding the messages which hit some iPhones. Apple recently mistakenly sent emails to users asking them to update their iTunes Connect banking information. However, users who received emails often did not distribute content through the service. In fact, some of the users who got the email do not even know what iTunes Connect is all about. Users took to Twitter to share their confusion over the email. The email reads “We are reaching out because your bank information in iTunes Connect is invalid and needs to be corrected to ensure successful payment of any amount owed to you”.

“Once your banking information is corrected, it may take up to two payment cycles for your payment to be sent. If you have any questions, please contact us,” the email continued.

iTunes Connect

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Some of the users do not use iTunes Connect

For many users, the email has the signature of the Apple Music team, which meant the user who received the email was an artist with content on “Apple Music”. For reference, producers, artists, writers, etc. use iTunes Connect to distribute their content on Apple platforms.

One user said, “Looks like I became a musician overnight – iTunes Connect knew this first. The mail was sent by Apple servers. But App Store Connect had no problem showing my bank details, and many others received the email as well, which looks like a technical error”.

Tagging “Apple Support”, one user wrote, “I just received an email from “Apple iTunesConnect” telling me that my banking information in iTunes Connect is wrong. I don’t even know what iTunes Connect is much less have an account there. If this is legit, why am I getting this?

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For users who don’t use iTunesConnect, it’s probably safest to just ignore the email. As of now, there is no official information from Apple regarding the issue. Thus, it will be good to hear from Apple before responding to the email.

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