Mediatek say the Helio X10 doesn’t have WIFI problems


mediatek helio x20

Mediatek have posted a statement saying that the Helio X10 chipset does not have WIFI problems and that environmental issues are to blame.

Last year when we reviewed the LeTV Le1 (X600) we later discovered the phone had WIFI issues. In our case an update to an experimental version of the ROM fixed the problem but not everyone has been so lucky.

Owners of the Xiaomi Redmi Note (2 and 3) and Meizu Metal have also been posting their frustration with glitchy WIFI performance on Chinese forums too. The issue doesn’t seem to affect everyone, but it has become widespread enough for Mediatek to make an official comment.

In the official announcement Mediatek don’t admit that there is an issue with their chip but say that environmental issues are to blame. As many users have other phones on hand with working WIFI, and complaints only occur during certain system updates, customers aren’t accepting Mediatek’s excuse.

mediatek helio x10 wifi issues

If you are suffering the issue Mediatek’s solution is to ensure that your phone is updated to the latest firmware, and if this works we can assume a patch has been added to fix this none existent issue.

Is your Meizu MX5, Meizu Metal, Le1, Le1S, Xiaomi Redmi Note 2 or Redmi Note 3 have poor WIFI performance? Or is it possible that the sheer number of X10 phones are the reason for the high WIFI complaints?

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94 Comments

  1. Chico Migraña
    January 25, 2016

    Why don’t you tell this before?
    First time I read about WiFi problems with x10

    • January 25, 2016

      we reported them months ago, did you not see the links in the article? And for the Meizu and Redmi it is only recent updates that cause it. This is us reporting the news twice

      • Chico Migraña
        January 25, 2016

        Oh, well, really i was worried about redmi ones, just bought redmi 2 and I’m waiting to delivery here. Is really strange that recent updates cause problems, i hope don’t have such a bad luck. Thanks.

        • King
          January 25, 2016

          Good luck. Post your experience. My friends with Redmi 2 do not have WiFi problems… at least, not yet. they been owning redmi for more than 3-4 months.

          • balcobomber25
            January 25, 2016

            Yea i don’t know anyone with wifi issues for MX5 or Redmi. This is the first I’ve heard of it

            • jolu
              January 29, 2016

              I have had problems with my redmi note 3 after an update. However re-installing the update fixed this problem (might be due to some corrupted files)

        • trapchan
          January 25, 2016

          Redmi 2’s real problem isn’t wifi, it’s the 1GB RAM (at least the 1GB version of it). The phone will be unusable after used a few weeks / month, just like Redmi 1S 1GB RAM. Dunno about the 2GB version.

        • Joel Adames
          January 25, 2016

          If It’s software dependant o. Updates and what not then we can’t blame it on the chip.

      • balcobomber25
        January 25, 2016

        My MX5 is up to date and I have no issues

      • Muhammad Yasir
        January 25, 2016

        good guy andi 😀

      • Joel Adames
        January 25, 2016

        I’m not that into programming, but if the problem comes and goes related to software updates or Rom updates then THERE YOU HAVE it it’s not the chip But random people getting corrupt roms/updates…
        And no, I’m not being sarcastic. Just think about it. I read many forums and product reviews of the MTK-X10 related devices in order get an user experience idea (a good 300+ of them, Amazon, aliexpress, gsmarena, xdaDevs, Android authority etc)
        But think about it, MTK makes hardware and the problems come and go software related ….

  2. Chris
    January 25, 2016

    My MX5 had those problems too. That was the only reason i sold it.

    • balcobomber25
      January 25, 2016

      I’ve been using it since July no issues

  3. stefan
    January 25, 2016

    My Letv 1s has some troubles sometimes. Mostly during playing a game.

    • Andrey Marchuk
      January 25, 2016

      My 1s is just fine

    • balcobomber25
      January 25, 2016

      All games or a specific game?

      • stefan
        January 26, 2016

        Clash of clans. It will freeze the game some sort of and you will see a wifi icon, so you can see its not getting the data properly. Also during youtube movies, or other internet activity which costs a lott of data it seems like its not processing the data fast enough so there comes so hickup

        • balcobomber25
          January 26, 2016

          Could be a problem with the game itself. A lot of games have connectivity issues. And WIFI doesn’t use mobile data.

  4. Boyan
    January 25, 2016

    Redmi note 2 – no issues from the beginning, currently on MIUI 7.1. stable.

    • Italo Loureiro
      January 25, 2016

      Miui7/MIUIPRO 6.1.14 beta global and it happens occasionally

  5. Ricardo A.
    January 25, 2016

    Why don’t you tell this before?
    First time I read about WiFi problems with x10

    • Andi Sykes
      January 25, 2016

      we reported them months ago, did you not see the links in the article? And for the Meizu and Redmi it is only recent updates that cause it. This is us reporting the news twice

    • Ricardo A.
      January 25, 2016

      Oh, well, really i was worried about redmi ones, just bought redmi 2 and I’m waiting to delivery here. Is really strange that recent updates cause problems, i hope don’t have such a bad luck. Thanks.

    • King
      January 25, 2016

      Good luck. Post your experience. My friends with Redmi 2 do not have WiFi problems… at least, not yet. they been owning redmi for more than 3-4 months.

    • balcobomber25
      January 25, 2016

      My MX5 is up to date and I have no issues

    • balcobomber25
      January 25, 2016

      Yea i don’t know anyone with wifi issues for MX5 or Redmi. This is the first I’ve heard of it

    • Guest
      January 25, 2016

      good guy andi 😀

    • trapchan
      January 25, 2016

      Redmi 2’s real problem isn’t wifi, it’s the 1GB RAM (at least the 1GB version of it). The phone will be unusable after used a few weeks / month, just like Redmi 1S 1GB RAM. Dunno about the 2GB version.

    • Joel Adames
      January 26, 2016

      I’m not that into programming, but if the problem comes and goes related to software updates or Rom updates then THERE YOU HAVE it it’s not the chip But random people getting corrupt roms/updates…
      And no, I’m not being sarcastic. Just think about it. I read many forums and product reviews of the MTK-X10 related devices in order get an user experience idea (a good 300+ of them, Amazon, aliexpress, gsmarena, xdaDevs, Android authority etc)
      But think about it, MTK makes hardware and the problems come and go software related ….

    • Joel Adames
      January 26, 2016

      If It’s software dependant o. Updates and what not then we can’t blame it on the chip.

    • jolu
      January 29, 2016

      I have had problems with my redmi note 3 after an update. However re-installing the update fixed this problem (might be due to some corrupted files)

  6. Femtosecond
    January 25, 2016

    First, their GPS – broken till date. MediaTek has never taken it’s GPS seriously. EPO files, network assist, long lock times (hours sometimes) and what not. In the past, they blamed phone makers for not engineering the “Antenna” properly, lol. The truth remained that their GPS sucks, and sucks till date.

    Now, Wi-Fi. Maybe MediaTek doesn’t want to take this seriously either? Maybe they’re convinced that their audience is a third-world midget on a shitty 2G connection sharing crappy forwards on Whatapp?

    • Mr.Flying Zoom3rz
      January 25, 2016

      You’re too harsh! While I somewhat agree for the gps not being so good( but working fine enough for me!) these new strange wifi problems are most likely accidentally issues rather then big problem in the chip.

    • balcobomber25
      January 25, 2016

      My GPS works fine, i use Google Maps everyday….

    • dutchgio
      January 25, 2016

      The GPS is an old rant, thats not a talk of today. If you’re having GPS issues it means the manufactor, preferably cheaper ones like Elephone and Doogee etc. Use bad antennas wich is the cause of the bag gps.
      Blame them not mediatek. My GPS on my Redmi Note 3 is instant and better than my Quallcomm powered Nubia.

    • trapchan
      January 25, 2016

      GPS working perfectly on both Mediatek powered phone, Letv x500, and Huawei Honor 3C. Also, my friend’s Android One, powered by MT6582 have no problem with GPS.

    • Chico Migraña
      January 25, 2016

      The GPS on my brother’s Takee 1 works more accurate than the GPS on my Mi3 with Qualcomm SoC. Takee’s SoC is old, 6592, so I think there’s not a problem with Mtk.
      I’m in a third world country, 3G is fine and fast on that phone too. Doesn’t have 4g antenna so I can’t tell how it works with LTE here.

    • Italo Loureiro
      January 25, 2016

      GPS working properly here (Redmi Note 2). Better than SGS2 GPS that I was used to.

  7. Chris
    January 25, 2016

    My MX5 had those problems too. That was the only reason i sold it.

    • balcobomber25
      January 25, 2016

      I’ve been using it since July no issues

  8. Guest
    January 25, 2016

    My Letv 1s has some troubles sometimes. Mostly during playing a game.

    • Andrey Marchuk
      January 25, 2016

      My 1s is just fine

    • balcobomber25
      January 25, 2016

      All games or a specific game?

    • Guest
      January 26, 2016

      Clash of clans. It will freeze the game some sort of and you will see a wifi icon, so you can see its not getting the data properly. Also during youtube movies, or other internet activity which costs a lott of data it seems like its not processing the data fast enough so there comes so hickup

    • balcobomber25
      January 26, 2016

      Could be a problem with the game itself. A lot of games have connectivity issues. And WIFI doesn’t use mobile data.

  9. balcobomber25
    January 25, 2016

    I’ve been using one since July never had a single issue with WiFi. Until today i didn’t even hear of any issues.

  10. Boyan
    January 25, 2016

    Redmi note 2 – no issues from the beginning, currently on MIUI 7.1. stable.

    • Italo Loureiro
      January 26, 2016

      Miui7/MIUIPRO 6.1.14 beta global and it happens occasionally

  11. Guest
    January 25, 2016

    First, their GPS – broken till date. MediaTek has never taken it’s GPS seriously. EPO files, network assist, long lock times (hours sometimes) and what not. In the past, they blamed phone makers for not engineering the “Antenna” properly, lol. The truth remained that their GPS sucks, and sucks till date.

    Now, Wi-Fi. Maybe MediaTek doesn’t want to take this seriously either? Maybe they’re convinced that their audience is a third-world midget on a shitty 2G connection sharing crappy forwards on Whatapp?

    • Mr.Flying Zoom3rz
      January 25, 2016

      You’re too harsh! While I somewhat agree for the gps not being so good( but working fine enough for me!) these new strange wifi problems are most likely accidentally issues rather then big problems in the chip.

    • balcobomber25
      January 25, 2016

      My GPS works fine, i use Google Maps everyday…

      Medoatek used to have terrible GPS but the new 64 bit chips haven’t had those issues.

    • dutchgio
      January 25, 2016

      The GPS is an old rant, thats not a talk of today. If you’re having GPS issues it means the manufactor, preferably cheaper ones like Elephone and Doogee etc. Use bad antennas wich is the cause of the bag gps.
      Blame them not mediatek. My GPS on my Redmi Note 3 is instant and better than my Quallcomm powered Nubia.

    • trapchan
      January 25, 2016

      GPS working perfectly on both Mediatek powered phone, Letv x500, and Huawei Honor 3C. Also, my friend’s Android One, powered by MT6582 have no problem with GPS.

    • Ricardo A.
      January 25, 2016

      The GPS on my brother’s Takee 1 works more accurate than the GPS on my Mi3 with Qualcomm SoC. Takee’s SoC is old, 6592, so I think there’s not a problem with Mtk.
      I’m in a third world country, 3G is fine and fast on that phone too. Doesn’t have 4g antenna so I can’t tell how it works with LTE here.

    • Italo Loureiro
      January 25, 2016

      GPS working properly here (Redmi Note 2). Better than SGS2 GPS that I was used to.

  12. dutchgio
    January 25, 2016

    So what is the wifi issue? I don’t feel anything wrong with wifi on my Redmi Note 3.

  13. dh33r4j
    January 25, 2016

    I have the Redmi Note 2 Prime and it loses connectivity randomly. I have the latest weekly ROMS from xiaomi . eu

    • Italo Loureiro
      January 25, 2016

      Happens to mine as well. Started happening after December 24th update (miuipro.ru). Redmi Note 2 TD working on band 7/Brazil. Every once in a while Whatsapp hangs/can’t reach server. Then I kill it (or the browser) and restarts properly.

      • balcobomber25
        January 25, 2016

        If you are connecting to Whatsapp on Band 7 that is a cellular network not your Wifi. If it just happening with Whatsapp and not other apps, then it is a Whatsapp problem. Whatsapp is notorious for connectivity issues.

        • Italo Loureiro
          January 25, 2016

          I meant that I had the TDD version of the Redmi Note 2. The problem doesn’t happen on 3G or 4G. Sorry if I was unclear.

          • balcobomber25
            January 25, 2016

            But does it only happen on whatsapp?

            • Italo Loureiro
              January 25, 2016

              Eventually happens with default browser and next browser. Pages take 30+ secs to load and then load fails.

            • balcobomber25
              January 25, 2016

              Sounds more like a software issue with your phone.

  14. Muhammad Yasir
    January 25, 2016

    someone trying to give MTK bad press ?
    why i wonder if they have a ‘dragon’ some where in their name 😀

    • Yeti hand
      January 25, 2016

      fire breathing dragon that burns your hand if you’re not handling the phone carefully XD XD

    • balcobomber25
      January 25, 2016

      Think it’s more the sheer number of MTK phones that are on the market. I have been talking to people all day with X10 phones (I have numerous friends that have them) no one has had any issues with wifi. WiFi could be affected from a variety of things from software to apps to environment to network problems. Often times when something goes wrong the Chip is the first thing blamed.

      • Muhammad Yasir
        January 28, 2016

        lol .. just like the house maid , when something goes missing (or atleast thats how it works in SEAsia 😀 )

        i guess the massive volumetric gain that mtk have achieved in terms of devices over the last year has made them enemies in the business …

  15. trapchan
    January 25, 2016

    Nothing seems wrong on my Letv x500, maybe I need to use it more often.

    • Mesterio
      January 25, 2016

      How is the battery on that bad boy ?

      • trapchan
        January 26, 2016

        not really good, around 2-3 hours of screen on time depending on your usage. but it’s slim and nice to look at, unlike the bulky redmi note 3.

  16. balcobomber25
    January 25, 2016

    I’ve been using one since July never had a single issue with WiFi. Until today i didn’t even hear of any issues.

  17. dutchgio
    January 25, 2016

    So what is the wifi issue? I don’t feel anything wrong with wifi on my Redmi Note 3.

  18. dh33r4j
    January 25, 2016

    I have the Redmi Note 2 Prime and it loses connectivity randomly. I have the latest weekly ROMS from xiaomi . eu

    • Italo Loureiro
      January 25, 2016

      Happens to mine as well. Started happening after December 24th update (miuipro.ru). Redmi Note 2 TD working on band 7/Brazil. Every once in a while Whatsapp hangs/can’t reach server. Then I kill it (or the browser) and restarts properly.

    • balcobomber25
      January 25, 2016

      If you are connecting to Whatsapp on Band 7 that is a cellular network not your Wifi. If it just happening with Whatsapp and not other apps, then it is a Whatsapp problem. Whatsapp is notorious for connectivity issues.

    • Italo Loureiro
      January 25, 2016

      I meant that I had the TDD version of the Redmi Note 2. The problem doesn’t happen on 3G or 4G. Sorry if I was unclear.

    • balcobomber25
      January 25, 2016

      But does it only happen on whatsapp?

    • Italo Loureiro
      January 26, 2016

      Eventually happens with default browser and next browser. Pages take 30+ secs to load and then load fails.

    • balcobomber25
      January 26, 2016

      Sounds more like a software issue with your phone.

  19. Guest
    January 25, 2016

    someone trying to give MTK bad press ?
    why i wonder if they have a ‘dragon’ some where in their name 😀

    • Yeti hand
      January 25, 2016

      fire breathing dragon that burns your hand if you’re not handling the phone carefully XD XD

    • balcobomber25
      January 25, 2016

      Think it’s more the sheer number of MTK phones that are on the market. I have been talking to people all day with X10 phones (I have numerous friends that have them) no one has had any issues with wifi. WiFi could be affected from a variety of things from software to apps to environment to network problems. Often times when something goes wrong the Chip is the first thing blamed.

    • Guest
      January 28, 2016

      lol .. just like the house maid , when something goes missing (or atleast thats how it works in SEAsia 😀 )

      i guess the massive volumetric gain that mtk have achieved in terms of devices over the last year has made them enemies in the business …

  20. trapchan
    January 25, 2016

    Nothing seems wrong on my Letv x500, maybe I need to use it more often.

    • Mesterio
      January 26, 2016

      How is the battery on that bad boy ?

    • trapchan
      January 27, 2016

      not really good, around 2-3 hours of screen on time depending on your usage. but it’s slim and nice to look at, unlike the bulky redmi note 3.

  21. Luai Kamel
    January 25, 2016

    Meizu Mx5 is rock soild.

  22. Joel Adames
    January 25, 2016

    Forums and stuff related to the ELIFE E8 family I HAVE NOT READ ABOUT IT YET. and believe me I did a lot of digging.

    • balcobomber25
      January 25, 2016

      I haven’t seen anything on the Meizu forums either

  23. Luai Kamel
    January 25, 2016

    Meizu Mx5 is rock soild.

  24. Joel Adames
    January 26, 2016

    Forums and stuff related to the ELIFE E8 family I HAVE NOT READ ABOUT IT YET. and believe me I did a lot of digging.

    • balcobomber25
      January 26, 2016

      I haven’t seen anything on the Meizu forums either

  25. RuR
    April 21, 2016

    There is no WiFi connection on my Redmi Note 2

  26. RuR
    April 21, 2016

    There is no WiFi connection on my Redmi Note 2