Xiaomi apologize, offer refunds after Snapdragon 800 MSM8x74AB fiasco


Who would’ve imagined that there would be turbulence right after the launch of WCDMA Xiaomi Mi3? Well, unfortunately there was and here’s how Xiaomi chose to react.

When buyers received the much-awaited WCDMA Xiaomi Mi3 three days back, many reported that the device wasn’t running on the MSM8974AB variant of the Snapdragon 800, as promised. The WCDMA Mi3 that they received had an MSM8274AB at heart, which although does belong to the Snapdragon 800 family, still isn’t the MSM8974AB.

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Difference between MSM8274AB & MSM8974AB

Xiaomi apologize, offer refunds after Snapdragon 800 MSM8x74AB fiasco

The only difference between the MSM8974AB and the MSM8274AB is in the modem; the former is 4G LTE equipped while the latter isn’t. On the performance front, the entire MSM8x74AB series is the same. Since there was no mention of a 4G-enabled Xiaomi Mi3, we can indeed infer that there will be no MSM8974AB version in the near future.

Reacting quickly, the Chinese company issued a press release apologizing for the confusion that was caused. Not only that, unsatisfied buyers are given the option of complete refund.

[Via]
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30 Comments

  1. Jorge
    January 4, 2014

    Refund supouse not many problem for a chinese buyer… but WCDMA version was sold to overseas… dealing now with refunds with overseas customers is a real headache… why Xiaomi kept specifications wrongly all this time in his official site?

    • Barry
      January 4, 2014

      No, it is your headache with the vendor since Xiaomi phones are only for the chinese market.

      • Zbyněk Polívka
        January 4, 2014

        No, they are not only for Chinese…in Czech Republic we have official representation of Xiaomi 😉

        • Mike
          January 4, 2014

          impossible

        • Sang-G
          January 5, 2014

          thats calling a (franchise) or fanfranchice 🙂 But the offical companys are in china … 🙂 to impossible.

          But can i get a refund when i have a version with a 2 on it instead of a 9??

          • Stavros G
            January 5, 2014

            Why get refund? Either you have the MSM8974AB or the MSM8274AB, your phone does EXACTLY the same things. No LTE on both

        • Simon
          January 5, 2014

          Do you ?

        • B3!CrAZy
          January 5, 2014

          No, we do not! Xiaomimobile.cz are not official representation of Xiaomi. They are saying it around the world, but it is a lie and they are trying to beguile Czech customers.

          Nevěř jim ani slovo. Ani s tou jejich avizovanou zárukou – to je taky blbost.

        • VH
          January 5, 2014

          No, we do not have official representation of Xiaomi. They are lieing lying to Czech customers.

          Lžou jak tiskne, jenom aby si přilákali zákazníky. I ten jejich servis je hovadina. Nemají vyškolené techniky přes Xiaomi. Prostě někde splašili náhradní díly a na koleni to budou opravovat….teda pokud to nebudou vracet jako Britex každý druhý telefon.

      • PeterPan
        January 5, 2014

        Stupid says as stupid does?
        While these phone are sold by Xiaomi only in China, this does not mean they are meant only for the Chinese market, I bet you Xiaomi doesn’t mind it at all people overseas buy their product.

      • ksafan0
        January 18, 2016

        Of course it is not just for the Chinese market. They are marketing it worldwide. Xiaomi has offices in India, Philipines and other countries.

  2. Dominicmccree
    January 4, 2014

    So people basically got a 4gLTE version for free?
    Whats the problem with that?
    Or maybe I read it wrong…

    • Mike
      January 5, 2014

      yep you read it wrong

  3. Victor
    January 4, 2014

    No need refund , send to me instead , LTE doesnt bother me , since its not exist here

  4. zaikatanox
    January 4, 2014

    The thing is, Xiaomi never advertised the Mi3 as an LTE phone anyway, and even if they end up using the MSM8974AB variant anyway, the phone still wouldn’t have LTE. The capability is there within the SoC, but would not have been used in the Mi3. In the end, using MSM8274AB and MSM8974AB without LTE are EXACTLY the same thing.

  5. Guest
    January 5, 2014

    Refund supouse not many problem for a chinese buyer… but WCDMA version was sold to overseas… dealing now with refunds with overseas customers is a real headache… why Xiaomi kept specifications wrongly all this time in his official site?

    • Guest
      January 5, 2014

      No, it is your headache with the vendor since Xiaomi phones are only for the chinese market.

    • Zbyněk Polívka
      January 5, 2014

      No, they are not only for Chinese…in Czech Republic we have official representation of Xiaomi 😉

    • Mike
      January 5, 2014

      impossible

    • Sang-G
      January 5, 2014

      thats calling a (franchise) or fanfranchice 🙂 But the offical companys are in china … 🙂 to impossible.

      But can i get a refund when i have a version with a 2 on it instead of a 9??

    • Guest
      January 5, 2014

      Do you ?

    • Guest
      January 5, 2014

      Stupid says as stupid does?
      While these phone are sold by Xiaomi only in China, this does not mean they are meant only for the Chinese market, I bet you Xiaomi doesn’t mind it at all people overseas buy their product.

    • Stavros G
      January 5, 2014

      Why get refund? Either you have the MSM8974AB or the MSM8274AB, your phone does EXACTLY the same things. No LTE on both

    • Guest
      January 5, 2014

      No, we do not! Xiaomimobile.cz are not official representation of Xiaomi. They are saying it around the world, but it is a lie and they are trying to beguile Czech customers.

      Nevěř jim ani slovo. Ani s tou jejich avizovanou zárukou – to je taky blbost.

    • VH
      January 5, 2014

      No, we do not have official representation of Xiaomi. They are lieing lying to Czech customers.

      Lžou jak tiskne, jenom aby si přilákali zákazníky. I ten jejich servis je hovadina. Nemají vyškolené techniky přes Xiaomi. Prostě někde splašili náhradní díly a na koleni to budou opravovat….teda pokud to nebudou vracet jako Britex každý druhý telefon.

    • ksafan0
      January 18, 2016

      Of course it is not just for the Chinese market. They are marketing it worldwide. Xiaomi has offices in India, Philipines and other countries.

  6. Dominicmccree
    January 5, 2014

    So people basically got a 4gLTE version for free?
    Whats the problem with that?
    Or maybe I read it wrong…

    • Mike
      January 5, 2014

      yep you read it wrong

  7. Guest
    January 5, 2014

    No need refund , send to me instead , LTE doesnt bother me , since its not exist here

  8. zaikatanox
    January 5, 2014

    The thing is, Xiaomi never advertised the Mi3 as an LTE phone anyway, and even if they end up using the MSM8974AB variant anyway, the phone still wouldn’t have LTE. The capability is there within the SoC, but would not have been used in the Mi3. In the end, using MSM8274AB and MSM8974AB without LTE are EXACTLY the same thing.