Surface Duo is cracking due to very thin plastic near the USB-C port

The Microsoft Surface Duo smartphone turned out to be extremely controversial and, in the opinion of many ordinary users, too expensive. It looks like it’s still not strong enough.

The body of each half of the smartphone is very thin and at the same time, it is also plastic. And this can lead to what is captured in the pictures below.

Several Surface Duo owners have already encountered cracks near the USB-C port – this is where the plastic is extremely thin. Someone had a cracked case while connecting the charger, while someone just got it in their pocket.

Unfortunately, so far the conclusions for Microsoft are disappointing. First, the smartphone has only recently gone on sale. Secondly, it is very expensive and specific, which means that the demand for it is very modest. Thirdly, several users have already encountered the problem. All this indicates that the problem is very serious and the chances of encountering it for Surface Duo owners is very high. Unfortunately, it is completely unclear why Microsoft did not foresee this and did not make at least part of the case out of metal.

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Microsoft Surface Duo specifications

  • 5.6-inch (1800×1350 pixels) AMOLED 4:3 single PixelSense Display, 401 PPI, 8.1-inch (2700×1800 pixels) AMOLED 3:2 Display when open, Corning Gorilla Glass protection
  • Qualcomm Snapdragon 855 Mobile Platform optimized for the dual-screen experience
  • 6GB LPDDR4X RAM, 128GB / 256GB (UFS 3.0) internal storage
  • Android 10
  • One eSIM and one Nano SIM
  • Side-mounted Fingerprint Sensor
  • 11MP camera with f/2.0 aperture, PDAF, LED Flash, optimized for front and rear, 4K video recording at 60 fps
  • 4G LTE, Wi-Fi 802.11ac (2.4/5GHz), Bluetooth 5.0, GPS / GLONASS, DisplayPort over USB-C
  • 3577mAh (typical) dual battery with 18W fast charging

The Microsoft Surface Duo comes in Glacier color, at a price of $1,399.99 for the 128GB storage version. While the 256GB storage version costs $1,499.99. It is now available for order through MicrosoftStore, AT&T and BestBuy and will go on sale starting from September 10th.

Surface Duo: Microsoft promises 3 years of updates

Microsoft has planned to follow the lead of Samsung and OnePlus to release updates for its product over the next three years. Three major updates have been promised for this device to get rid of the unspoken rule of device support only for the first two years. This trend delights the fans, because many companies cannot provide even a year of updates, especially the transition from one version of Android to a more recent one.

Surface Duo

The company has revealed its promise to many news outlets, including Android Authority. The website considered that this is the correct position – after all, the smartphone is estimated at $1,400, and potential buyers want to squeeze the most out of such investments.

You need to understand that at the moment these are just words, and no one promises that updates will be released on time, and also bring some new functions, but still, getting promises from a company that has practically built a name for itself on constant (albeit not the most successful) updates is worth something.

Source/VIA :
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