LeTV impress me again!


letv le 1 pro

LeTV are doing everything right in my mind. They have launched 3 great phones, they are selling phones without iffy marketing tactics and I have just experienced the best customer service so far.

Last week I wrote how I had had issues with the WIFI on my LeTV Le1 after the most recent stable update. I was able to later fix the problem by installing an official beta ROM, but today I received an email from LeTV head office.

In the past when we have received emails from companies in response to an article pointing out faults or problems, the email generally contains information how we โ€˜misunderstoodโ€ or โ€œdonโ€™t get their marketingโ€ but we didnโ€™t get this from LeTV.

Gizchina News of the week


Instead the email asked me some questions about the condition of the phone, when it stopped working, and if I can recreate the problem on video for them so they could try and trouble shoot the issue.

I hope every other smartphone maker out there are taking notes! This is what customer service should be all about, actually trying to help the consumer, not denying problems exist.

So once again LeTV you have impressed me! Your phones are great, your marketing sound and your customer service is amazing! No wonder they sold 1 million phonesย in only 3 months, how long did it take OnePlus to reach the same milestone?

[ LeTV Facebook ]
Previous Blackview release OTA for the Alife P1 Pro provide camera samples
Next Chinese phone maker Siswoo will be at IFA

53 Comments

  1. Hakim Farouk
    August 13, 2015

    Good to know ๐Ÿ˜‰ I can foresee a healthy long relationship with LeTV smartphones and i. haha

  2. realjjj
    August 13, 2015

    Now if someone could show them how a micoSD works….
    They remind me of the Nexus line, all is great except there is no way in hell i can buy one.
    Looking forward to their next hardware , the bike from a few days ago wasn’t all that cool. Not that cheap (you can buy a Niu N1 scooter for those prices) and the smart features feel a bit over the top, do we really need all that?

  3. SPLEND1D
    August 13, 2015

    I am thinking about Vowney and letv pro

    • August 13, 2015

      Hmmm Elephone or LeTV……

      • SPLEND1D
        August 13, 2015

        Any would be better than my Nokia N95 ๐Ÿ˜€

        • Andrei
          August 13, 2015

          go for Letv man… elephone don’t have build quality like letv

          • rebirth
            August 13, 2015

            Actually, they didn’t have ANY phone bug free (software AND hardware speaking ;)).
            Simply put: there is no competition (and no doubts) between them xD

        • Fly agaric
          August 13, 2015

          If your question was about: MX5 and Le1 – that would make me hesitate for a looong while, but comparing LeTV to Elephone is just not fair. For Elephone of course – it’s not their league.

      • Max
        August 15, 2015

        should be easy! XD damn elephone trying to win people over with the vowney. will be the same dumppile like the rest of their phones…

  4. pa5t1s
    August 13, 2015

    Nice! LeTV LeMax soon at GizShop? ๐Ÿ˜€

    • August 13, 2015

      Not sure about that, still haven’t got mine from customs yet ๐Ÿ™

      • pa5t1s
        August 13, 2015

        Damn! WTF?

        • August 13, 2015

          They will “call back” …..

          • pa5t1s
            August 13, 2015

            Umm, doesn’t sound good ๐Ÿ™ Customs are more direct most of the time: you pay the taxes or GTFO…

      • Ionut Niculita
        August 13, 2015

        Do we know if both letv with snapdragon cipset are facing the same heating issue like the others?

  5. NightFelix
    August 13, 2015

    Ewww…. OnePlus warranty are sucks big time even thou my country are on of the list.

  6. balcobomber25
    August 13, 2015

    This is huge because like you pointed out just about every other email exchange I have had with companies has been them playing the blame game. Meizu and Xiaomi were the only two so far that have been actually helpful to me. LeTV could end up winning me over too.

  7. Cipri
    August 13, 2015

    But if they sold so many phones, why there is no LeTv community?

  8. Vlada
    August 13, 2015

    If only they had a microSD slot, supported LTE 800MHz and had a 5″ model. They would make a huge success in Europe.

    • Lars
      August 14, 2015

      Amen!

    • Lars
      August 14, 2015

      Amen!

    • Max
      August 14, 2015

      Andi if you get in touch with them please make sure to ask for this ๐Ÿ™‚

    • burnt_52
      August 15, 2015

      I completely agree. I definitely would’ve bought one of their phones if it had MicroSD

  9. August 13, 2015

    Hi, Andi. That’s a great customer experience from LeTV. No sure if you’ve seen but I’ve reviewed both Le 1 and Le 1 Pro and have made a comparison video as well. Anyway, I was curious, do you have the issue on the Le 1 when the 4k footage cannot be played back on the computer? I’ve re-tested it a few times after software updates and have no idea what this is happening. Do you have the same issue? Thanks.

    • Dante
      August 13, 2015

      Lol lemme check just received the one for test

    • Muhammad Yasir
      August 13, 2015

      Hi LINUS

      Everyone , MEET Linus from Gizmo china

      SAY HI EVERYONE ๐Ÿ˜€

      • AdM
        August 13, 2015

        Holy Sh!t… We have a web celebrity among us ๐Ÿ˜€

        • Max
          August 15, 2015

          i hope this ironic…

          • AdM
            August 15, 2015

            It was. Thank you for noticing it ๐Ÿ™‚

          • AdM
            August 15, 2015

            It was. Thank you for noticing it ๐Ÿ™‚

      • August 14, 2015

        hahaha ๐Ÿ˜€ you can say Linus from TechLineHD as well ๐Ÿ™‚

        • Muhammad Yasir
          August 14, 2015

          sorry , i was not aware of that ๐Ÿ˜€

          what is TechLineHD ??

          • August 14, 2015

            that is my own Youtube channel. You may search on youtube by this name, I don’t want to hijack the comments section by advertising it ๐Ÿ™‚ ohh, I just did that

            • Muhammad Yasir
              August 14, 2015

              hahaha … funny is a plus point …

            • August 14, 2015

              Haha yeah

            • August 14, 2015

              Haha yeah

            • Muhammad Yasir
              August 14, 2015

              hahaha … funny is a plus point …

        • Muhammad Yasir
          August 14, 2015

          sorry , i was not aware of that ๐Ÿ˜€

          what is TechLineHD ??

      • August 14, 2015

        hahaha ๐Ÿ˜€ you can say Linus from TechLineHD as well ๐Ÿ™‚

    • ibd
      August 13, 2015

      I’m not Andi but I have a LeTV and a computer, so I can give my experience. I actually saw your concern in your review video, so I tried it myself. I was able to play back the video I took with VLC, but not at full speed. I think my computer was unable to handle the video in real time. When I slowed down the video to half speed, it played fine. I tried to export the video and to downsample it, but couldn’t make it work. Have you tried with VLC?

      • August 14, 2015

        Yes, I tried with VLC on MacBook. Usually it plays every video format. Also, I tried with 3 other apps, same result.

      • August 14, 2015

        Yes, I tried with VLC on MacBook. Usually it plays every video format. Also, I tried with 3 other apps, same result.

    • yalok
      August 14, 2015

      Can you upload somewhere an archive with a sample video in question? I could try to playback it on my computer(i5 5th gen) and smartphone(SD810).

    • yalok
      August 14, 2015

      Can you upload somewhere an archive with a sample video in question? I could try to playback it on my computer(i5 5th gen) and smartphone(SD810).

  10. Muhammad Yasir
    August 13, 2015

    well thats wonderful !

    take note(s) Doogee and Elephone !

    • Max
      August 15, 2015

      those two need to takes notes on many more concerns… ๐Ÿ˜‰

  11. chopperj007
    August 14, 2015

    Andi, can you see if you can review the pro and max versions, will be very interesting to see what they are like.

  12. chopperj007
    August 14, 2015

    Andi, can you see if you can review the pro and max versions, will be very interesting to see what they are like.

  13. Radek Bartko
    August 14, 2015

    And any contact on their support?
    Because I have a problem with 3.5mm jack. When I put my headphones – shure, apple, koss porta pro and handsfree – every play only right headphone, but I Turn the plug about ninety degrees, everything is all right ๐Ÿ™

  14. Radek Bartko
    August 14, 2015

    And any contact on their support?
    Because I have a problem with 3.5mm jack. When I put my headphones – shure, apple, koss porta pro and handsfree – every play only right headphone, but I Turn the plug about ninety degrees, everything is all right ๐Ÿ™

  15. fule
    August 19, 2015

    My letv Max
    ir isnt works

  16. Martin
    August 21, 2015

    Hey Andy, can you ask them to add a way to assign differents ringtones to the sims?