On June 1, Huawei officially launched the “Customer Care Month”. This is to enhance the consumer experience through a series of online and offline care measures. It is understood that in the June “User Care Month” event, Huawei launched a series of profit-making measures. Huawei launched battery replacement, screen outer glass repair, memory upgrade service, and service thanksgiving feedback season. At the User Care Month event, users can replace the battery for only 99 yuan ($15). Furthermore, a minimum of 389 yuan ($58) can upgrade the memory.
The company needs to avoid the inconvenience caused by mobile phone repairs. This is why it has the Huawei Authorized Service Centers. These centers provide free backup phone services for users who go for repairs. From Friday to Sunday in the first week of each month, Huawei will also carry out routine service day activities. Consumers can enjoy labour fee reductions, free filming, and free cleaning and maintenance services.
He Gang, Chief Operating Officer of Huawei Terminal BG, said: “Using technology and services to achieve a warm brand is Huawei’s consistent pursuit. We will always focus on consumers and provide more comprehensive, caring, and warm services to give back to consumers. our trust.”
According to official data, the “618” promotion in 2022 will only be open for 24 hours. However, Huawei’s sales in various categories are off to a good start. Compared with the first day of 618 last year, sales are significantly better. Huawei’s notebooks, smart screens, tablets, audio, routers, and other products have increased respectively. These categories increases by 107%, 103%, 133%, 204%, and 144% respectively. Huawei even hit the top spot in the wearable category.
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The company is doing all it can to ensure that its customers have a hitch-free experience with its smartphones.
Huawei executive – rogue software has nowhere to escape
At the Huawei User Care Month, the company is providing more than just cheap services. In addition to allowing everyone to enjoy Huawei services, the company also hopes to make mobile phones better for everyone. He Gang’s statement roughly translates to the text below
“The chaos of rogue software is a problem faced by the entire industry,” stressed He Gang, COO of Huawei Terminal BG. “We hope to work together with the industry to create a purer environment for consumers, so that rogue software has nowhere to escape. Rogue software says ‘no’, allowing consumers to use it with peace of mind and peace of mind.”
To this end, Huawei has specially developed different types of learning materials and a series of courses for middle-aged and elderly groups to help them better learn the skills of using smart devices. Furthermore, the Harmony operating system has barrier-free functions. It comes with features such as screen reading, large fonts, and vocal enhancement. These features ensure that even users with special needs have a hitch-free experience.
While ensuring the ease of use of mobile phones, Huawei also attaches great importance to the security of mobile phone applications. Huawei AppGallery adopts steps such as malicious behavior detection, privacy leak inspection, security vulnerability scanning, and manual real-name rechecking to protect the security of users. The company is also committed to building a HarmonyOS application ecosystem that reassures users.
In addition to the strict review mechanism, the mobile phone butler and “pure mode” carried by HarmonyOS are also escorting the security of mobile phones. Phone Manager can quickly detect and uninstall risky applications. Also, the “pure mode” can effectively prevent users from installing malicious software by mistake.
If you encounter malware that seriously hinders the user experience, you can press the power button and the phone volume up button at the same time to restart after shutting down. This will take the users to the safe mode, and quickly uninstall relevant malware.