Xiaomi Is Repairing Flood-Damaged Devices for Free in Three Chinese Provinces

Sunday, 24 May 2026 at 11:29

Xiaomi just announced a free repair program for devices damaged by the heavy rainstorms and flooding hitting parts of China this week. The initiative runs May 22 to June 20 and covers Jiangxi, Hunan, and Hubei provinces — three of the hardest-hit regions.

Water damage is normally excluded from warranty. Xiaomi is waiving that entirely.

Key Points

Xiaomi's free flood repair program runs May 22 to June 20, 2026 — covering affected areas in Jiangxi, Hunan, and Hubei provinces
Covered devices include Xiaomi and Redmi smartphones, tablets, laptops, smart bands, watches, earphones, and Mijia ecosystem products including large home appliances
Free inspections, cleaning, and water damage repairs available at supported offline service centers — mail-in repairs also available in select locations
Service centers will provide charging facilities, WiFi access, and drinking water for visitors during the program period
Users can apply via the Xiaomi Mall app after-sales section, the 950816 hotline, or the official Xiaomi WeChat service account

Water Damage Waivers Are Rare — This Is Significant

Standard manufacturer warranties across every major brand explicitly exclude water damage. Even devices with IP68 certification typically face scrutiny when flood damage is involved — the coverage is for incidental splashes, not sustained submersion in floodwater. Xiaomi waiving this exclusion entirely for affected residents is a meaningful financial relief for households dealing with broader flood damage costs simultaneously.

Repair costs for a water-damaged flagship smartphone typically run hundreds of yuan. Laptops cost more. For families in flood-affected areas already facing significant losses, those repair bills add up quickly. The program removes that burden for the duration of the disaster recovery period.

What's Covered and How to Access It

The coverage is broad. Beyond smartphones and tablets, the program extends to wearables, earphones, laptops, and Mijia smart home products — including large household appliances like washing machines and air conditioners that may have suffered water ingress during flooding.

Affected users in covered regions have three ways to access the service. Walk into a supported Xiaomi service center directly. Apply for mail-in repair through the Xiaomi Mall app's after-sales section. Call the 950816 hotline. Or contact support through the official Xiaomi WeChat account. Service centers are also offering charging, WiFi, and drinking water — practical support for people who may be without power or connectivity at home.

Read also

Specific covered areas include parts of Ganzhou in Jiangxi, multiple counties across Hunan, and areas in Jingzhou and Enshi within Hubei. Xiaomi advises reaching out to nearby service centers early given the expected high demand from affected users.

The program ends June 20. Users in eligible regions shouldn't wait.

xiaomi