The Indian smartphone market is the second largest in the world behind only China. Presently, Xiaomi has a strong grip on the Indian smartphone market holding on to the top position for seven consecutive quarters. While a battle with Xiaomi in the mid-range and entry-level market in India may be difficult, Xiaomi does not have much influence in the high-end market and the likes of Apple and Samsung are currently struggling. Thus, this is a good time for Huawei to make its move on the Indian high-end market.
Huawei has a couple of flagship phones in India and with its recent successful launch of the Huawei P30 Pro in the country, the company is giving a bit more. Huawei has announced a new VIP-level service for users of Huawei P30 Pro and Mate 20 Pro. Users of these smartphones now get priority service when they contact a service center or any Huawei repair location. For VIP customers, Huawei has a dedicated Contact Center number. There will be free pick and drop service across India for those who request for it. Tornado Pan, Huawei’s Brand Manager for India said
“Customer delight and satisfaction form the core of our very DNA, be it in terms of product innovation of service delivery”…“The VIP service is yet another step in our part to provide the best-in-class service to our esteemed customers across India.”
As of now, all variants of the Huawei P30 Pro is qualified for the VIP service within the warranty period. The Huawei P30 Pro costs just over $1000 in India thus it makes sense for such heavy spenders to be given some priority. This not only attracts more high-end users, it also gives the existing customers more confidence.