UMi issues an apology for delaying UMI Touch delivery


UMi have just published a public statement on their community forums with formal apology for delays in deliveries of their new handset UMi Touch. Clearly not something they wanted, but at least not burying their head in the sand.

Its nothing new under the chinese sun though, we can remember even the major players having similar problems like relasease of Xiaomi 2 in 2012 or Meizu PRO 5 just last year. Foreseen and unforseen circumstances aside, seems that UMi are taking it seriously and promise filling up resellers stocks starting next week so the presale orders should be sorted out by 12th April. So the long wait for the UMi Touch phone should be over soon.

Here is the full official statement:

“Dear UMi Fans,

First of all we would like to thanks to who pre-ordered UMi TOUCH. 50,000 units was sold based on statistics of March. We feel the greatest love from you but also sorrow. This unusually large number of orders which disrupted our normal delivery schedule. We are sorry you did not receive your package as promptly as you expected. To serve you better and faster, we are already busy expanding the production including weekends and holidays.

Here we’d like to keep you update with the latest shipping dates.

1.Second bunch of production will be delivery to re-sellers in the coming week.
2.All pre-sales orders estimated to be fulfilled by 12th of April.

Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in timely manner.”

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11 Comments

  1. Chico Migraña
    April 2, 2016

    Forgot to mention same happened with Umi Zero, that’s why I changed my order last year.

  2. Lev Butajev
    April 2, 2016

    UMI is frauding vendor . Avoid them. No returns of UMI Zero model were accepted then found dirty tricks with hardware and software from UMI.

    • Young
      April 2, 2016

      UMI really have problem with quality, they just don’t consider it as something.

      What they are after is producing scrap.

    • .
      April 3, 2016

      The only umi phone that had real specs is the emax mini, because they simply stole TCL’s phone and wrote umi on it

  3. Manish
    April 2, 2016

    People have such short term memories… UMI X2 fiasco in India is still fresh as ever…

    https://www.facebook.com/umimobile/?ref=un_c

  4. balcobomber25
    April 2, 2016

    Here’s a bit of advice UMi: stop with the stupid and pointless comparison videos to other phones (iPhone) and instead start focusing only on your phones. It won’t help your production issues but it will do wonders to your image.

  5. trapchan
    April 4, 2016

    So, Ulephone is better choice I guess

  6. Hutun
    April 6, 2016

    i will wait for Touch, i think it’s a phone with great performance,
    4000 mah and front fingerprint!

  7. Sally
    April 6, 2016

    I received my Umi Touch yesterday, it looks really fantastic, I have updated the newest FOTA, all functions work normally, I love this phone.

  8. Lucy
    April 6, 2016

    I order it on Banggood, now I haven’t received my phone, but I chose to trust Umi, I think the Umi Touch is worth to wait.

  9. Kashan Ali
    June 21, 2016

    with $69.99 pre-sale price the device will be came out with 2 GB of super RAM into the markets Get Ready for it!